# V3.0.1, Zapier API 404 URL not found /api/contacts
**URL:** https://forum.mautic.org/t/v3-0-1-zapier-api-404-url-not-found-api-contacts/15065
**Category:** 3rd Party Addons
**Created:** [July 3, 2020, 2:56am UTC](https://forum.mautic.org/t/v3-0-1-zapier-api-404-url-not-found-api-contacts/15065 "2020-07-03T02:56:24Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@aglyons](https://forum.mautic.org/u/aglyons)
#### Post date: [July 3, 2020, 2:56am UTC](https://forum.mautic.org/t/v3-0-1-zapier-api-404-url-not-found-api-contacts/15065/1 "2020-07-03T02:56:25Z")
New install and trying to get Zapier to connect.
API is enabled, HTTP Basic Auth is enabled.
Looking at the file structure via FTP shows no “/api/” folder present. Is this normal?
**Error from Zapier**
We hit an error adding your new account
authentication failed: Requested URL not found: /api/contacts?limit=1&minimal=1
Make sure you click “Allow” or “Accept” on the permission popup
Double check your Account has the correct permissions
Check out our help docs for more information
* * *
**Access Logs From Web Server**
18.209.167.90 - REDACTED [03/Jul/2020:02:20:26 +0000] “GET /api/contacts?limit=1&minimal=1 HTTP/1.1” 404 139 “-” “Zapier” “-”
54.242.236.162 - REDACTED [03/Jul/2020:02:20:24 +0000] “GET /api/contacts?limit=1&minimal=1 HTTP/1.1” 404 139 “-” “Zapier” “-”
18.234.150.196 - REDACTED [03/Jul/2020:02:19:14 +0000] “GET /api/contacts?limit=1&minimal=1 HTTP/1.1” 404 139 “-” “Zapier” “-”
* * *
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### Author:  [@kuzmany](https://forum.mautic.org/u/kuzmany)
#### Post date: [July 4, 2020, 8:27am UTC](https://forum.mautic.org/t/v3-0-1-zapier-api-404-url-not-found-api-contacts/15065/2 "2020-07-04T08:27:05Z")
Try clear cache var/cache/prod/
API folder not exist, there is routing.
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### Author:  [@aglyons](https://forum.mautic.org/u/aglyons)
#### Post date: [July 4, 2020, 10:18pm UTC](https://forum.mautic.org/t/v3-0-1-zapier-api-404-url-not-found-api-contacts/15065/3 "2020-07-04T22:18:03Z")
That fixed it.
There should be a clear cache function in the UI.
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### Author:  [@cjackson007](https://forum.mautic.org/u/cjackson007)
#### Post date: [November 30, 2020, 8:57pm UTC](https://forum.mautic.org/t/v3-0-1-zapier-api-404-url-not-found-api-contacts/15065/4 "2020-11-30T20:57:22Z")
Please excuse my lack of understanding. I have the exact same problem with Mautic 3.1.2 I do not see the path var/cache/prod/ (note the prod directory does not exist)…
Not clear on what exact path the cache is in.
Please advise.
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### Author:  [@lindsayab](https://forum.mautic.org/u/lindsayab)
#### Post date: [January 13, 2021, 1:27pm UTC](https://forum.mautic.org/t/v3-0-1-zapier-api-404-url-not-found-api-contacts/15065/5 "2021-01-13T13:27:17Z")
I have a similar problem…
Running v3.0.1 with PHP 7.3.20-1
Every time I try connect the Zapier connector I get the following error:
## We hit an error adding your new account
authentication failed: Requested URL not found: /api/contacts?limit=1&minimal=1
I am at my wits end, and don’t know how to advise my system/server admin how to fix this issue.
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### Author:  [@Alex-108](https://forum.mautic.org/u/Alex-108)
#### Post date: [March 19, 2021, 11:53am UTC](https://forum.mautic.org/t/v3-0-1-zapier-api-404-url-not-found-api-contacts/15065/6 "2021-03-19T11:53:57Z")
Still the same issue. I have to use the default Zoho plugin - add Mautic crons and new fields in both services. Lead object is pushed to Zoho but the company object does not - it’s the issue with the data direction. I’m updating the plugin in hopes the settings with update. Bi-directional addon doesn’t update from UI and doesn’t recognize settings and field changes so far.
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### Author:  [@xcouter](https://forum.mautic.org/u/xcouter)
#### Post date: [April 27, 2021, 2:37pm UTC](https://forum.mautic.org/t/v3-0-1-zapier-api-404-url-not-found-api-contacts/15065/7 "2021-04-27T14:37:35Z")
> [@kuzmany](#):
>
> var/cache/prod/
Hi,
You must apply the guidelines in Troubleshooting section from [Mautic Docs](https://docs.mautic.org/en/troubleshooting) (Section 1. Clear the cache)
I used my cPanel File Manager and went to /var/cache into [your-mautic-file-directory]
I made a /prod directory copy in the same /var/cache path (I used /prod\_old as a good practice 😉 )
I deleted the original /prod directory
I refreshed the browser (what I really did was a Logout from every possible Mautic session AND closed the browser)
…and voila! (it works for me, so I deleted the /prod\_old directory I created previously)
Good luck!
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### Author:  [@normaochoa](https://forum.mautic.org/u/normaochoa)
#### Post date: [October 19, 2022, 5:20am UTC](https://forum.mautic.org/t/v3-0-1-zapier-api-404-url-not-found-api-contacts/15065/8 "2022-10-19T05:20:19Z")
I am having the same problem with Zapier. I tried all of these, and nothing had worked for me so far. I am using version 4.4.3