# /var/www/html/mautic/app/../media/files Unwritable

**URL:** <https://forum.mautic.org/t/var-www-html-mautic-app-media-files-unwritable/24720>\
**Category:** Product Support\
**Created:** [July 8, 2022, 10:56am UTC](https://forum.mautic.org/t/var-www-html-mautic-app-media-files-unwritable/24720 "2022-07-08T10:56:46Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![4lead](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/4lead/32/7029_2.png) [@4lead](https://forum.mautic.org/u/4lead)\
**Post date:** [July 8, 2022, 10:56am UTC](https://forum.mautic.org/t/var-www-html-mautic-app-media-files-unwritable/24720/1 "2022-07-08T10:56:46Z")

</div>

**Your software**  
My Mautic version is:4.4.0  
My PHP version is: 8.0.20  
My Database type and version is: 10.3.34-MariaDB-0ubuntu0.20.04.1

**Your problem**  
My problem is: /var/www/html/mautic/app/…/media/files Unwritable

These errors are showing in the log:

 ![Screenshot 2022-07-08 123929](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/f/fffacb80871a4f5ad30bebf7cecd0db9a4ac5ee0.png)

---

<div class="post-metadata">

**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [July 8, 2022, 2:03pm UTC](https://forum.mautic.org/t/var-www-html-mautic-app-media-files-unwritable/24720/2 "2022-07-08T14:03:26Z")

</div>

Hey there,

This means that the directory cannot be written to by Mautic. You will have problems with uploading files if you do not address it.

Please have a look at the documentation: [File ownership and permissions | Mautic](https://docs.mautic.org/en/troubleshooting/file-ownership-and-permissions) and/or pass along to your server admin.

---

<div class="post-metadata">

**Author:** ![4lead](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/4lead/32/7029_2.png) [@4lead](https://forum.mautic.org/u/4lead)\
**Post date:** [July 8, 2022, 3:17pm UTC](https://forum.mautic.org/t/var-www-html-mautic-app-media-files-unwritable/24720/3 "2022-07-08T15:17:18Z")

</div>

thanks alot rcheesley  
i followed the documentation from the url you put and the problem solved  
tanks