# Website Monitoring email/first name not populating

**URL:** <https://forum.mautic.org/t/website-monitoring-email-first-name-not-populating/5442>\
**Category:** Product Support\
**Created:** [September 23, 2016, 1:55pm UTC](https://forum.mautic.org/t/website-monitoring-email-first-name-not-populating/5442 "2016-09-23T13:55:31Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![mjruser](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mjruser/32/559_2.png) [@mjruser](https://forum.mautic.org/u/mjruser)\
**Post date:** [September 23, 2016, 1:55pm UTC](https://forum.mautic.org/t/website-monitoring-email-first-name-not-populating/5442/1 "2016-09-23T13:55:31Z")

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Hello,  
  
  
  
Just getting started with Mautic and cannot seem to get tracking to work. The users show up anonymously but their email and first name isn’t being populated in Mautic? What are we missing?

  
  
Thank you!  
Mike

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**Author:** ![mjruser](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mjruser/32/559_2.png) [@mjruser](https://forum.mautic.org/u/mjruser)\
**Post date:** [September 23, 2016, 1:55pm UTC](https://forum.mautic.org/t/website-monitoring-email-first-name-not-populating/5442/2 "2016-09-23T13:55:31Z")

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Hello,

Just getting started with Mautic and cannot seem to get tracking to work. The users show up anonymously but their email and first name isn’t being populated in Mautic? What are we missing?

Thank you!  
Mike

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**Author:** ![zjuul](https://avatars.discourse-cdn.com/v4/letter/z/d2c977/32.png) [@zjuul](https://forum.mautic.org/u/zjuul)\
**Post date:** [September 23, 2016, 2:19pm UTC](https://forum.mautic.org/t/website-monitoring-email-first-name-not-populating/5442/3 "2016-09-23T14:19:04Z")

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Ran into the same problem, solved it myself 🙂

[https://www.mautic.org/community/index.php/5544-website-tracking-guide-trying-to-inject-email-address-solved/p1#p15547](https://www.mautic.org/community/index.php/5544-website-tracking-guide-trying-to-inject-email-address-solved/p1#p15547)

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**Author:** ![mjruser](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mjruser/32/559_2.png) [@mjruser](https://forum.mautic.org/u/mjruser)\
**Post date:** [September 23, 2016, 2:38pm UTC](https://forum.mautic.org/t/website-monitoring-email-first-name-not-populating/5442/4 "2016-09-23T14:38:06Z")

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Thanks for the help, that solved it for me as well.

Have a great weekend!  
Mike