# What is queued in an email statistic? Unable to check contacts or send email to 15 Queued

**URL:** <https://forum.mautic.org/t/what-is-queued-in-an-email-statistic-unable-to-check-contacts-or-send-email-to-15-queued/18766>\
**Category:** Product Support\
**Tags:** community\
**Created:** [March 30, 2021, 7:47am UTC](https://forum.mautic.org/t/what-is-queued-in-an-email-statistic-unable-to-check-contacts-or-send-email-to-15-queued/18766 "2021-03-30T07:47:24Z")\
**Posts on this page:** 2\
**Page:** 2

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**Author:** ![ivan006](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ivan006/32/6379_2.png) [@ivan006](https://forum.mautic.org/u/ivan006)\
**Post date:** [March 1, 2022, 7:57am UTC](https://forum.mautic.org/t/what-is-queued-in-an-email-statistic-unable-to-check-contacts-or-send-email-to-15-queued/18766/21 "2022-03-01T07:57:56Z")

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My contacts have no frequency set under their preferences and yet still sometimes get queued emails.  
How is that possible?

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [March 3, 2022, 5:19pm UTC](https://forum.mautic.org/t/what-is-queued-in-an-email-statistic-unable-to-check-contacts-or-send-email-to-15-queued/18766/22 "2022-03-03T17:19:40Z")

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There is always a frequency set. Is it maybe 0?

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