# What is queued in an email statistic? Unable to check contacts or send email to 15 Queued **URL:** https://forum.mautic.org/t/what-is-queued-in-an-email-statistic-unable-to-check-contacts-or-send-email-to-15-queued/18766 **Category:** Product Support **Tags:** community **Created:** [March 30, 2021, 7:47am UTC](https://forum.mautic.org/t/what-is-queued-in-an-email-statistic-unable-to-check-contacts-or-send-email-to-15-queued/18766 "2021-03-30T07:47:24Z") **Posts on this page:** 1 **Showing post:** 5
### Author: ![namratasaun](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/namratasaun/32/2801_2.png) [@namratasaun](https://forum.mautic.org/u/namratasaun) #### Post date: [March 31, 2021, 10:29pm UTC](https://forum.mautic.org/t/what-is-queued-in-an-email-statistic-unable-to-check-contacts-or-send-email-to-15-queued/18766/5 "2021-03-31T22:29:15Z")
![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/6/6446041f6319eea5229060177009670db616098f.png) I do not have a queue enabled. ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/3/37bced85683b047b7a5d916099e810c0e0e89f92.png) this query is giving no results found whereas ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/0/0855a7851c669c8b1a5ff59d89555093fc5a22ab.png) here I am able to see 15 Queued contacts, but can’t know who are these 15 as the query is not running. So, I tried to find such a contact manually who did not receive this email and I got those 15 contacts. Now, all of them have this as an event ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/1/17542bc9ecc90f3a4c2e6bfe243477f46f6d4c66.png) Now, I don’t know what this means or why is it queued but I am guessing it is because I had a frequency rule set. But, since I don’t have a queue. I don’t know how to send emails to these 15 contacts as it did not get send on the rescheduled date as mentioned in the image. And when I try to send them like usual segment email, I am getting no Pending Contacts ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/5/573c6734fc9f1cbf427983257fa44d4392c931bb.png) 2 problems. 1. query for filter in search not working 2. what is queue. I have never setup any queue, then why did the message get queued? TIA --- _[View the full topic](https://forum.mautic.org/t/what-is-queued-in-an-email-statistic-unable-to-check-contacts-or-send-email-to-15-queued/18766)._