# What is queued in an email statistic? Unable to check contacts or send email to 15 Queued

**URL:** <https://forum.mautic.org/t/what-is-queued-in-an-email-statistic-unable-to-check-contacts-or-send-email-to-15-queued/18766>\
**Category:** Product Support\
**Tags:** community\
**Created:** [March 30, 2021, 7:47am UTC](https://forum.mautic.org/t/what-is-queued-in-an-email-statistic-unable-to-check-contacts-or-send-email-to-15-queued/18766 "2021-03-30T07:47:24Z")\
**Posts on this page:** 1\
**Showing post:** 9

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [January 12, 2022, 8:33pm UTC](https://forum.mautic.org/t/what-is-queued-in-an-email-statistic-unable-to-check-contacts-or-send-email-to-15-queued/18766/9 "2022-01-12T20:33:47Z")

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It’s queued because you allow 0 emails / day / person. (See frequency settings in your email settings.)  
In M4 this setting got activated, causing some errors if you haven’t set this properly before.  
Set it to higher then 0 / day.

Read this for understanding how to send it out once queued:

> [@Difference mautic:emails:send & mautic:messages:send](https://forum.mautic.org/t/difference-mauticsend-mauticsend/10371/3):
>
> @RandomUser would you mind sharing the answer you received for this question? I’m trying to clean up any possible unnecessary cron jobs, and don’t fully understand mautic:messages:send. Thanks!

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