# When a contact unsubscribes

**URL:** <https://forum.mautic.org/t/when-a-contact-unsubscribes/28205>\
**Category:** Product Support\
**Created:** [June 1, 2023, 1:25pm UTC](https://forum.mautic.org/t/when-a-contact-unsubscribes/28205 "2023-06-01T13:25:19Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![diegoom](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/diegoom/32/9771_2.png) [@diegoom](https://forum.mautic.org/u/diegoom)\
**Post date:** [June 1, 2023, 1:25pm UTC](https://forum.mautic.org/t/when-a-contact-unsubscribes/28205/1 "2023-06-01T13:25:19Z")

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**Your software**  
My Mautic version is: 4.4.8  
My PHP version is: 7.4  
My Database type and version is:

**Your problem**  
My problem is:  
When a contact unsubscribes, it appears in their file that they have unsubscribed. So far it is correct.

But I want to create a segment, where I group those unsubscribed contacts.  
Well, when I put the filter to group it in that segment, none appears.  
I have also been able to observe that in the filters two identical fields appear (I suppose it will be a translation error), but even putting the two “unsubscribed - Email”, nothing appears in this segment.  
Do you know if it could be a version problem or something?

Thank you.

These errors are showing in the log:

Steps I have tried to fix the problem:

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<div class="post-metadata">

**Author:** ![diegoom](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/diegoom/32/9771_2.png) [@diegoom](https://forum.mautic.org/u/diegoom)\
**Post date:** [June 1, 2023, 5:22pm UTC](https://forum.mautic.org/t/when-a-contact-unsubscribes/28205/2 "2023-06-01T17:22:35Z")

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I answer myself.  
I have had to wait a while. I guess it took longer than expected for the Cron to run.

I just entered and it is already in the segment that should be.  
All OK. No problem.

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\
**Post date:** [June 3, 2023, 5:23am UTC](https://forum.mautic.org/t/when-a-contact-unsubscribes/28205/3 "2023-06-03T05:23:08Z")

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