# When I add an "Unsubscribe Feedback Form" to an email, how to pick up the email by default? (I don't want the user to fill the email again)) **URL:** \ **Category:** General Discussion\ **Created:** [May 5, 2021, 12:58pm UTC](https://forum.mautic.org/t/when-i-add-an-unsubscribe-feedback-form-to-an-email-how-to-pick-up-the-email-by-default-i-dont-want-the-user-to-fill-the-email-again/19349 "2021-05-05T12:58:26Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![namratasaun](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/namratasaun/32/2801_2.png) [@namratasaun](https://forum.mautic.org/u/namratasaun)\ **Post date:** [May 5, 2021, 12:58pm UTC](https://forum.mautic.org/t/when-i-add-an-unsubscribe-feedback-form-to-an-email-how-to-pick-up-the-email-by-default-i-dont-want-the-user-to-fill-the-email-again/19349/1 "2021-05-05T12:58:26Z")
While creating a segment, I created and selected an Unsubscribe Feedback Form, In the form there is only 1 field, reason for Unsubscribing. When a user fill out the form, the custom field is not getting populated. It only gets populated if I add 1 more field of email and the user has to fill the email as well. Only then does the customfield update. But it is not good to get the user fill the email again. Is there any way i can fill the email by default and not show it to the user to fill? ---
**Author:** ![namratasaun](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/namratasaun/32/2801_2.png) [@namratasaun](https://forum.mautic.org/u/namratasaun)\ **Post date:** [May 6, 2021, 7:26am UTC](https://forum.mautic.org/t/when-i-add-an-unsubscribe-feedback-form-to-an-email-how-to-pick-up-the-email-by-default-i-dont-want-the-user-to-fill-the-email-again/19349/2 "2021-05-06T07:26:58Z")
Want something of this sort - ![Screenshot 2021-05-06 at 12.53.32 PM](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/2/2ab58eb9e260d973b2e32c0496044b3eeef161b4.jpeg) the email is prefetched and the user just have to select reason for unsubscribe. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [May 6, 2021, 3:02pm UTC](https://forum.mautic.org/t/when-i-add-an-unsubscribe-feedback-form-to-an-email-how-to-pick-up-the-email-by-default-i-dont-want-the-user-to-fill-the-email-again/19349/3 "2021-05-06T15:02:39Z")
Hey, you can use this setting in the field, that you want to show (probably Email) ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/4/4aa84f18449662a8962c77dd017c291e53a075f7.png) ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [May 6, 2021, 3:04pm UTC](https://forum.mautic.org/t/when-i-add-an-unsubscribe-feedback-form-to-an-email-how-to-pick-up-the-email-by-default-i-dont-want-the-user-to-fill-the-email-again/19349/4 "2021-05-06T15:04:04Z")
Regarding reason, it is more complicated, I have a video tutorial on this. It’s called double opt-out. [![](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/c/cf5bf2c18368af9c3b7fe1d663392233bb1169e0.jpeg "Learn Double Opt-in and Double Opt-out with Mautic") ](https://www.youtube.com/watch?v=eRCDImZ-VRw) ---
**Author:** ![namratasaun](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/namratasaun/32/2801_2.png) [@namratasaun](https://forum.mautic.org/u/namratasaun)\ **Post date:** [May 21, 2021, 9:14am UTC](https://forum.mautic.org/t/when-i-add-an-unsubscribe-feedback-form-to-an-email-how-to-pick-up-the-email-by-default-i-dont-want-the-user-to-fill-the-email-again/19349/5 "2021-05-21T09:14:35Z")
beautiful video, I just wanted to ask that if I don’t want to create a landing page and directly want to use ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/1/1388e9f3c176abc1cc9f9f046d2e6fcfededf5fd.png) unsubscribe feedback form, so pre-fetching won’t be possible there? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [May 21, 2021, 10:06am UTC](https://forum.mautic.org/t/when-i-add-an-unsubscribe-feedback-form-to-an-email-how-to-pick-up-the-email-by-default-i-dont-want-the-user-to-fill-the-email-again/19349/6 "2021-05-21T10:06:21Z")
I never had time to play around with that feature. No idea how it works, but I added to my list. Joey ---
**Author:** ![namratasaun](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/namratasaun/32/2801_2.png) [@namratasaun](https://forum.mautic.org/u/namratasaun)\ **Post date:** [May 21, 2021, 11:02am UTC](https://forum.mautic.org/t/when-i-add-an-unsubscribe-feedback-form-to-an-email-how-to-pick-up-the-email-by-default-i-dont-want-the-user-to-fill-the-email-again/19349/7 "2021-05-21T11:02:46Z")
Thanks a lot for that. One last question, If I use campaign as mentioned in your video, it will simply add “Do not contact” to the user, but it won’t increase the email statistics in channel, right? ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/0/07317eabd13d67fe09a5ea04cd35e99ca520edc6.jpeg) Something of this sort… ---
**Author:** ![av1dlearner](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/av1dlearner/32/997_2.png) [@av1dlearner](https://forum.mautic.org/u/av1dlearner)\ **Post date:** [January 18, 2024, 7:40pm UTC](https://forum.mautic.org/t/when-i-add-an-unsubscribe-feedback-form-to-an-email-how-to-pick-up-the-email-by-default-i-dont-want-the-user-to-fill-the-email-again/19349/8 "2024-01-18T19:40:58Z")
I still did not find the solution for this, the page clearly has the record of the email as you can see in the screenshot. ![msedge_2024-01-18_14-40-24](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/0/02ab33d77c7592457f0192013dde57d73cbcfdb7.png) However setting auto fill to yes does not work I also read this [How to pre populate a form with an email address for idiots like me.](https://forum.mautic.org/t/how-to-pre-populate-a-form-with-an-email-address-for-idiots-like-me/10200) however this would be challenging to append to all references of the {unsubscribe\_url}