# When used SMTP settings mail received in SPAM Folder

**URL:** <https://forum.mautic.org/t/when-used-smtp-settings-mail-received-in-spam-folder/8485>\
**Category:** Product Support\
**Created:** [May 12, 2017, 9:53am UTC](https://forum.mautic.org/t/when-used-smtp-settings-mail-received-in-spam-folder/8485 "2017-05-12T09:53:49Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![maheshprabhu](https://avatars.discourse-cdn.com/v4/letter/m/e0b2c6/32.png) [@maheshprabhu](https://forum.mautic.org/u/maheshprabhu)\
**Post date:** [May 12, 2017, 9:53am UTC](https://forum.mautic.org/t/when-used-smtp-settings-mail-received-in-spam-folder/8485/1 "2017-05-12T09:53:49Z")

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When I used SMTP authentication for sending mail from Mautic, it end up into SPAM folder. While investigated mails received are not having Message Headers. Can anybody help how I can solve this issue.

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**Author:** ![maheshprabhu](https://avatars.discourse-cdn.com/v4/letter/m/e0b2c6/32.png) [@maheshprabhu](https://forum.mautic.org/u/maheshprabhu)\
**Post date:** [May 12, 2017, 9:53am UTC](https://forum.mautic.org/t/when-used-smtp-settings-mail-received-in-spam-folder/8485/2 "2017-05-12T09:53:49Z")

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When I used SMTP authentication for sending mail from Mautic, it end up into SPAM folder. While investigated mails received are not having Message Headers. Can anybody help how I can solve this issue.

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**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\
**Post date:** [May 12, 2017, 12:12pm UTC](https://forum.mautic.org/t/when-used-smtp-settings-mail-received-in-spam-folder/8485/3 "2017-05-12T12:12:58Z")

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There are a few factors  
SMTP server maybe is Blacklisted  
DKIM Configuration  
Bat use of words that trigger spam filters.