# Where can I see who cancelled the newsletter subscription?

**URL:** <https://forum.mautic.org/t/where-can-i-see-who-cancelled-the-newsletter-subscription/29243>\
**Category:** Product Support\
**Created:** [September 11, 2023, 10:51am UTC](https://forum.mautic.org/t/where-can-i-see-who-cancelled-the-newsletter-subscription/29243 "2023-09-11T10:51:02Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![hkwa](https://avatars.discourse-cdn.com/v4/letter/h/b5e925/32.png) [@hkwa](https://forum.mautic.org/u/hkwa)\
**Post date:** [September 11, 2023, 10:51am UTC](https://forum.mautic.org/t/where-can-i-see-who-cancelled-the-newsletter-subscription/29243/1 "2023-09-11T10:51:02Z")

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**Your software**  
My Mautic version is: v4.1.2  
My PHP version is: 7.4.26  
My Database type and version is: 5.7.40-0ubuntu0.18.04.1-log

**Your problem**  
My problem is: My problem that I would like to know who cancelled the newsletter subscription, because I want to delete contacts that are inactive. But I don’t know where to find it and if this is even possible.

These errors are showing in the log: It’s not an error, I am the problem…

Steps I have tried to fix the problem: I looked in the segment and campaign section, but I didn’t find anything…

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**Author:** ![ayayron](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ayayron/32/10341_2.png) [@ayayron](https://forum.mautic.org/u/ayayron)\
**Post date:** [September 11, 2023, 1:33pm UTC](https://forum.mautic.org/t/where-can-i-see-who-cancelled-the-newsletter-subscription/29243/2 "2023-09-11T13:33:28Z")

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This video tutorial on YouTube explains everything about newsletters, including unsubscribing, when you watch the video the contact segments show no contacts that is the section you would see people who unsubscribed and you click on the section that is contacted, and then you would see who unsubscribed.

[![](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/a/ac2c65a7f52e4af926f9feb469f9cbd6853db157.jpeg "How to Enable Email Subscription Preferences in Mautic") ](https://www.youtube.com/watch?v=YlYBCDunPog)

There is also another forum post that deals with unsubscribe not much has changed for this.

> [@How to manually "Unsubscribe" email contacts & remove "Do Not Contact" status from contact?](https://forum.mautic.org/t/how-to-manually-unsubscribe-email-contacts-remove-do-not-contact-status-from-contact/11160):
>
> Your software My Mautic version is: 2.15.2 My PHP version is: PHP Version 7.0.33 Your problem My problem is: Unable to manually unsubscribe email contacts/apply a “Do Not Contact” status onto a contact. Also unable to remove “Do Not Contact” status from contacts. These are mostly test email accounts. Is this something that is not supported by Mautic? Some of my users are unable to unsubscribe from the email campaigns that I send them so from time to time, I unsubscribe them.