# Whitelabeling not applying **URL:** \ **Category:** Product Support\ **Created:** [May 26, 2021, 12:39pm UTC](https://forum.mautic.org/t/whitelabeling-not-applying/19620 "2021-05-26T12:39:14Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![enricosigurta](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/enricosigurta/32/3676_2.png) [@enricosigurta](https://forum.mautic.org/u/enricosigurta)\ **Post date:** [May 26, 2021, 12:39pm UTC](https://forum.mautic.org/t/whitelabeling-not-applying/19620/1 "2021-05-26T12:39:15Z")
**Your software** My Mautic version is: 3.3.3 My PHP version is: 7.3 My Database type and version is: mySQL **Your problem** My problem is: I’m using Nickian whitelabel ([GitHub - nickian/mautic-whitelabeler: Easily change the logos, colors and company name in the Mautic user interface.](https://github.com/nickian/mautic-whitelabeler)). I customize everything (colors, logo, etc) and apply the whitelabe. For the entire process, it says that everything is successfully applied. However, when I enter my Mautic installation, only the footer writing is changed. The logo, the colors and the Favicon are still the default Mautic. I tried to clean the cache via Terminal but nothing. Has someone had this issue and found a solution? What can I do? Are there alternatives for the whitelabeling? Thakn you very much 🙂 ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [May 26, 2021, 1:01pm UTC](https://forum.mautic.org/t/whitelabeling-not-applying/19620/2 "2021-05-26T13:01:44Z")
Actually it is a solid tool. It should work. Try another browser and see if it’s working. ---
**Author:** ![enricosigurta](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/enricosigurta/32/3676_2.png) [@enricosigurta](https://forum.mautic.org/u/enricosigurta)\ **Post date:** [May 26, 2021, 1:07pm UTC](https://forum.mautic.org/t/whitelabeling-not-applying/19620/3 "2021-05-26T13:07:37Z")
I agree. In the past I never had issues with it. I solved the issue, thank you 🙂 it was chrome that, even after cleaning its cache, still had issue. After moving to Brave, cleaning the browser cache, whitelabelink and cleaning the browser cache again worked like a charm. Thank you 🙂 ---
**Author:** ![klaasvna](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/klaasvna/32/957_2.png) [@klaasvna](https://forum.mautic.org/u/klaasvna)\ **Post date:** [April 19, 2023, 1:07pm UTC](https://forum.mautic.org/t/whitelabeling-not-applying/19620/4 "2023-04-19T13:07:15Z")
I ran into similar problems. Maybe it can help other people. Clearing cache and different browsers didn’t work for me. I had to run the mautic:assets:generate command ---
**Author:** ![allweather](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/allweather/32/11325_2.png) [@allweather](https://forum.mautic.org/u/allweather)\ **Post date:** [February 2, 2024, 10:24am UTC](https://forum.mautic.org/t/whitelabeling-not-applying/19620/5 "2024-02-02T10:24:50Z")
the white labeler is returning 404 page not found in mautic 5. what could be the problem? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [February 2, 2024, 2:24pm UTC](https://forum.mautic.org/t/whitelabeling-not-applying/19620/6 "2024-02-02T14:24:50Z")
The problem is that the plugin is only working for up to Mautic 4.4.11. It is written here: > **[Release v2.3.6 · nickian/mautic-whitelabeler](https://github.com/nickian/mautic-whitelabeler/releases/tag/2.3.6)** > > Support for Mautic 4.4.10 It makes sense to read the forums. We often talk abuot how every wingle Mautic Plugin ahs to be rewrittenm in order to work in Mautic 5. ---
**Author:** ![allweather](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/allweather/32/11325_2.png) [@allweather](https://forum.mautic.org/u/allweather)\ **Post date:** [February 2, 2024, 3:40pm UTC](https://forum.mautic.org/t/whitelabeling-not-applying/19620/7 "2024-02-02T15:40:29Z")
Thanks Joeyk. Do you know how I can change the logos manually in version 5? Which files I may need to edit to change the logos? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [February 2, 2024, 4:29pm UTC](https://forum.mautic.org/t/whitelabeling-not-applying/19620/8 "2024-02-02T16:29:54Z")
Hi, sorry, I didnt have time to look into it yet. ---
**Author:** ![allweather](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/allweather/32/11325_2.png) [@allweather](https://forum.mautic.org/u/allweather)\ **Post date:** [February 2, 2024, 6:12pm UTC](https://forum.mautic.org/t/whitelabeling-not-applying/19620/9 "2024-02-02T18:12:06Z")
its alright, thanks