# Why are my email stats are wrong?

**URL:** <https://forum.mautic.org/t/why-are-my-email-stats-are-wrong/22766>\
**Category:** Product Support\
**Created:** [February 19, 2022, 1:46pm UTC](https://forum.mautic.org/t/why-are-my-email-stats-are-wrong/22766 "2022-02-19T13:46:53Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![peter\_k](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/peter_k/32/511_2.png) [@peter\_k](https://forum.mautic.org/u/peter_k)\
**Post date:** [February 19, 2022, 1:46pm UTC](https://forum.mautic.org/t/why-are-my-email-stats-are-wrong/22766/1 "2022-02-19T13:46:53Z")

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**Your software**  
My Mautic version is: 4.1.2  
My PHP version is: 7.4  
My Database type and version is: 5.7.36-nmm1-log; Doctrine driver; pdo\_mysql

**Your problem**  
My problem is: My email stats seem to be off. For the same email I get different stats, depending on the view/chart I’m looking at.

Let’s take one email as example:

This is email is a template email and is part of a long term nurturing campaign. The campaign started in January, and the emails were sent for the first time on Feb 11th.

#### Dashboard

In the dashboard \> channels \> emails list view the stats are:

- 52 sent
- 30 read

Screenshot:  
 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/9/9954b1987d3d5142c5904903003a5c01e456596f.png)

My assumption is, that these numbers are correct. I had an open rate of ~50% when I used my old ESP, so it sounds reasonable. The sent number also matches the members of this segment. Therefore, I guess these numbers are correct.

* * *

#### Deliverability stats

If I click on the email the, detailed stats look like this:

 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/d/d0b738ace53a562ae13b8eb3860be8ae9613bf70.png)

- Week 6: **1** email sent | **2(sic!)** emails read
- Week 7: **0** email sent | **2(sic!)** emails read
- Week 47: 1 unsubscribe

I guess, these stats are totally wrong.

* * *

#### Device stats

The device stats are a bit better, but different numbers, too:

 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/6/69059d8bcbd661876e66b750c2819243f21311aa.png)

- desktop: 35
- smartphone: 6
- unknown: 4

That makes 45 in total. For 30 emails read? (Or for 4 read?—who knows? 😉 )

# Questions:

- Why is Mautic reporting these numbers so differently?
- Why is the send/read/bounce chart obviously wrong?
- Why is there one unsubscribe in week 47? I started using mautic in December, but used it productive in late January. Therefore, there can’t be data for week 47…
- Most importantly: How do I fix it?
- Are there any cron jobs for reporting I need to configure?

Regards.