# Why doesn't Mautic report when an email lands in spam? **URL:** \ **Category:** Product Support\ **Created:** [August 6, 2024, 10:40am UTC](https://forum.mautic.org/t/why-doesnt-mautic-report-when-an-email-lands-in-spam/33038 "2024-08-06T10:40:14Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![sufi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sufi/32/12710_2.png) [@sufi](https://forum.mautic.org/u/sufi)\ **Post date:** [August 6, 2024, 10:40am UTC](https://forum.mautic.org/t/why-doesnt-mautic-report-when-an-email-lands-in-spam/33038/1 "2024-08-06T10:40:14Z")
**Your software** My Mautic version is:4.4.10 My PHP version is:7.4 **Your problem** My problem is: ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/9/9c01fa0f80f3c83826c97bc8852e074cf6cb849b.png) We can track emails that are sent, read, failed, clicked, unsubscribed, and bounced. However, we cannot track emails that land in spam. ---
**Author:** ![marcus42](https://avatars.discourse-cdn.com/v4/letter/m/ac91a4/32.png) [@marcus42](https://forum.mautic.org/u/marcus42)\ **Post date:** [August 6, 2024, 1:31pm UTC](https://forum.mautic.org/t/why-doesnt-mautic-report-when-an-email-lands-in-spam/33038/2 "2024-08-06T13:31:12Z")
Email tracking is very tricky (read privacy). The only way to get this info is to be the remote email service to report it. And MX aren’t sharing this kind of data. Making this “feature” totally useless unless you own the MX service and kindly provide this data to Mautic. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [August 6, 2024, 4:31pm UTC](https://forum.mautic.org/t/why-doesnt-mautic-report-when-an-email-lands-in-spam/33038/3 "2024-08-06T16:31:17Z")
You need to set this up. What SMTP are you using?