# Why I cant create email on my mautic? Please help me **URL:** \ **Category:** General Discussion\ **Tags:** email\ **Created:** [July 17, 2022, 4:51am UTC](https://forum.mautic.org/t/why-i-cant-create-email-on-my-mautic-please-help-me/24788 "2022-07-17T04:51:17Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![mddaudul](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mddaudul/32/7971_2.png) [@mddaudul](https://forum.mautic.org/u/mddaudul)\ **Post date:** [July 17, 2022, 4:51am UTC](https://forum.mautic.org/t/why-i-cant-create-email-on-my-mautic-please-help-me/24788/1 "2022-07-17T04:51:17Z")
Why I cant create email on my mautic? Please help me Why this problem facing i don’t know. Please see this image below. My instlation link is ok. and main domain is “[Digital Daudul](http://digitaldaudul.com/)” ![i cant create email](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/f/f211c95c7ca8a1597f273529485888a979479771.jpeg) Thank You ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [July 17, 2022, 6:21am UTC](https://forum.mautic.org/t/why-i-cant-create-email-on-my-mautic-please-help-me/24788/2 "2022-07-17T06:21:42Z")
What happens if you click on Builder after selecting the template? (in the upper right menu) ---
**Author:** ![mddaudul](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mddaudul/32/7971_2.png) [@mddaudul](https://forum.mautic.org/u/mddaudul)\ **Post date:** [July 19, 2022, 8:27am UTC](https://forum.mautic.org/t/why-i-cant-create-email-on-my-mautic-please-help-me/24788/3 "2022-07-19T08:27:31Z")
I created a template. Then click on save and close button. But when I click the mail option again, I see that no template has been saved. And it says no result found. See the picture. Thank you very much for the response. ![no result](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/9/945caee8cf38edbbbcf89602b37fd8298ffba0bc.jpeg) ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [July 19, 2022, 10:18am UTC](https://forum.mautic.org/t/why-i-cant-create-email-on-my-mautic-please-help-me/24788/4 "2022-07-19T10:18:14Z")
Okay. Do you see any errors when you click on the gear icon (right upper corner) \> System Info \> Log? Also: everything green in System Info \> Permissions? Thx, Joey ---
**Author:** ![mddaudul](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mddaudul/32/7971_2.png) [@mddaudul](https://forum.mautic.org/u/mddaudul)\ **Post date:** [July 19, 2022, 10:55am UTC](https://forum.mautic.org/t/why-i-cant-create-email-on-my-mautic-please-help-me/24788/5 "2022-07-19T10:55:07Z")
Ok sir Lets check ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [July 19, 2022, 11:00am UTC](https://forum.mautic.org/t/why-i-cant-create-email-on-my-mautic-please-help-me/24788/6 "2022-07-19T11:00:57Z")
Ok. Let’s. And plz share the results here. ---
**Author:** ![mddaudul](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mddaudul/32/7971_2.png) [@mddaudul](https://forum.mautic.org/u/mddaudul)\ **Post date:** [July 20, 2022, 4:00am UTC](https://forum.mautic.org/t/why-i-cant-create-email-on-my-mautic-please-help-me/24788/7 "2022-07-20T04:00:09Z")
sir sorry for late answer - and thank yuo for reply me. first of all am created a email see- image 1 9 (step-1) second - i clicked save abd close button (image-2) step2 and see - image no 3 setp-3 and finally - i am trying to see my email on mail section. but there is no email on there… step -4 you see my system log info… please tel me what happen. thank you ![system info](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/e/e6911b715a95a051a9742213bc2fa1d967fbb7fa.jpeg) ![step 3](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/6/66cd96c0c6853e3c5a5e2231aa107b2b65885471.jpeg) ![step2](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/d/de19373a4da154a7caa0709732c69af8d538aee9.jpeg) ![step1](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/1/1f48e21be683d634698f2160c7a3a1b535c068ff.jpeg) ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [July 20, 2022, 6:27am UTC](https://forum.mautic.org/t/why-i-cant-create-email-on-my-mautic-please-help-me/24788/8 "2022-07-20T06:27:15Z")
Hi, can you plz tell me what you see here? ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/6/6808af0f1acd10b746e4730b262bfb07280bc115.jpeg) ---
**Author:** ![mddaudul](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mddaudul/32/7971_2.png) [@mddaudul](https://forum.mautic.org/u/mddaudul)\ **Post date:** [July 20, 2022, 6:57am UTC](https://forum.mautic.org/t/why-i-cant-create-email-on-my-mautic-please-help-me/24788/9 "2022-07-20T06:57:10Z")
> [@joeyk](#): > > an you plz tell me w ![log](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/8/85e1aa43002381642c0ec65b1505abc878950c8a.jpeg) Sir See this image about current log… [sir may i give you my user pass…] thank you ---
**Author:** ![mzagmajster](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mzagmajster/32/687_2.png) [@mzagmajster](https://forum.mautic.org/u/mzagmajster)\ **Post date:** [July 20, 2022, 8:36am UTC](https://forum.mautic.org/t/why-i-cant-create-email-on-my-mautic-please-help-me/24788/10 "2022-07-20T08:36:45Z")
You also have logs on file system located at: mautic/var/logs/ ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [July 20, 2022, 9:58am UTC](https://forum.mautic.org/t/why-i-cant-create-email-on-my-mautic-please-help-me/24788/11 "2022-07-20T09:58:46Z")
Send me your login in PM, thx ---
**Author:** ![mddaudul](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mddaudul/32/7971_2.png) [@mddaudul](https://forum.mautic.org/u/mddaudul)\ **Post date:** [July 20, 2022, 3:50pm UTC](https://forum.mautic.org/t/why-i-cant-create-email-on-my-mautic-please-help-me/24788/13 "2022-07-20T15:50:51Z")
> [@mzagmajster](#): > > mautic/var How can i solution it ? ---
**Author:** ![mzagmajster](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mzagmajster/32/687_2.png) [@mzagmajster](https://forum.mautic.org/u/mzagmajster)\ **Post date:** [July 20, 2022, 4:22pm UTC](https://forum.mautic.org/t/why-i-cant-create-email-on-my-mautic-please-help-me/24788/14 "2022-07-20T16:22:41Z")
Not sure I understand the question. Log files on the filesystem have the location of /var/logs. You can view it over ssh in terminal or download the files and look at the logs. Also I believe @joeyk asked for credentials to be sent over a private message not to be posted on a public forum. Please change credentials to your mautic instance. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [July 21, 2022, 6:57am UTC](https://forum.mautic.org/t/why-i-cant-create-email-on-my-mautic-please-help-me/24788/15 "2022-07-21T06:57:34Z")
Sorry @mddaudul I deleted your creds from your post. NEVER SEND PUBLICLY IN THIS FORUM. My evil twin brother is looking out for logins, logs in into your account and changes your sender name to Donald Trump. I guess you don’t want that.