# Wordpress Plugin-Tracking Pix

**URL:** <https://forum.mautic.org/t/wordpress-plugin-tracking-pix/3455>\
**Category:** Product Support\
**Created:** [February 13, 2016, 4:00pm UTC](https://forum.mautic.org/t/wordpress-plugin-tracking-pix/3455 "2016-02-13T16:00:52Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![sgilleland](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sgilleland/32/1446_2.png) [@sgilleland](https://forum.mautic.org/u/sgilleland)\
**Post date:** [February 13, 2016, 4:00pm UTC](https://forum.mautic.org/t/wordpress-plugin-tracking-pix/3455/1 "2016-02-13T16:00:52Z")

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I have tried installing mautic locally and I have one hosted. I use Wordpress and have downloaded the plugin. I have been unable to get the tracking pixel to work. My hosted version is [ivolleytech.mautic.com](http://ivolleytech.mautic.com). This is what I have put into the Base URL in the Wordpress Plugin.  
  
  
  
Not sure if there is something with my iThemes security settings for file permissions. Can you tell me what permissions on which folders could be causing this…or even if that could be it.  
  
  
  
Thanks

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<div class="post-metadata">

**Author:** ![sgilleland](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sgilleland/32/1446_2.png) [@sgilleland](https://forum.mautic.org/u/sgilleland)\
**Post date:** [February 13, 2016, 4:00pm UTC](https://forum.mautic.org/t/wordpress-plugin-tracking-pix/3455/2 "2016-02-13T16:00:52Z")

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I have tried installing mautic locally and I have one hosted. I use Wordpress and have downloaded the plugin. I have been unable to get the tracking pixel to work. My hosted version is [ivolleytech.mautic.com](http://ivolleytech.mautic.com). This is what I have put into the Base URL in the Wordpress Plugin.

Not sure if there is something with my iThemes security settings for file permissions. Can you tell me what permissions on which folders could be causing this…or even if that could be it.

Thanks

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<div class="post-metadata">

**Author:** ![sgilleland](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sgilleland/32/1446_2.png) [@sgilleland](https://forum.mautic.org/u/sgilleland)\
**Post date:** [February 15, 2016, 6:39pm UTC](https://forum.mautic.org/t/wordpress-plugin-tracking-pix/3455/3 "2016-02-15T18:39:59Z")

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Found the fix. I had to clear my cache and it started working. I had installed WP Fastest Cache.

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**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\
**Post date:** [February 15, 2016, 9:47am UTC](https://forum.mautic.org/t/wordpress-plugin-tracking-pix/3455/4 "2016-02-15T09:47:51Z")

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Could you post here the link to your WP so we could look into the source code and see the tracking pixel?

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<div class="post-metadata">

**Author:** ![sgilleland](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sgilleland/32/1446_2.png) [@sgilleland](https://forum.mautic.org/u/sgilleland)\
**Post date:** [February 15, 2016, 5:37pm UTC](https://forum.mautic.org/t/wordpress-plugin-tracking-pix/3455/5 "2016-02-15T17:37:24Z")

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[www.ivolleytech.com](http://www.ivolleytech.com)

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**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\
**Post date:** [February 15, 2016, 5:47pm UTC](https://forum.mautic.org/t/wordpress-plugin-tracking-pix/3455/6 "2016-02-15T17:47:01Z")

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There is no tracking pixel in the source code of your website. Make sure the plugin is published of whatever WP plugins can do. Also, you wrote that you tried a local Mautic installation. That won’t work for tracking a production website because an address like [http://localhost/mautic](http://localhost/mautic)… is not accessible from the internet. It works only in your local computer.

When you get your plugin working, also check [https://www.mautic.org/docs/pages/troubleshooting.html](https://www.mautic.org/docs/pages/troubleshooting.html)