# WP Mautic: Having problems trying to make it work

**URL:** <https://forum.mautic.org/t/wp-mautic-having-problems-trying-to-make-it-work/26108>\
**Category:** Mautic 4 Install/Upgrade Support\
**Created:** [November 16, 2022, 7:25pm UTC](https://forum.mautic.org/t/wp-mautic-having-problems-trying-to-make-it-work/26108 "2022-11-16T19:25:59Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![semel](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/semel/32/6861_2.png) [@semel](https://forum.mautic.org/u/semel)\
**Post date:** [November 16, 2022, 7:25pm UTC](https://forum.mautic.org/t/wp-mautic-having-problems-trying-to-make-it-work/26108/1 "2022-11-16T19:25:59Z")

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### Mautic Version

4.4.x series

### PHP version

7.4.30

Wordpress site: [https://study.com](https://study.com)

Mautic’s URL: [https://info.site.online](https://info.site.online)

1. I’ve installed WP Mautic on my wordpress site.
2. Added [https://info.site.online](https://info.site.online) to WP Mautic settings.
3. Ctrl+U shows the tracking code is there.
4. CORS settings:  
-restrict domains yes

- valid domains:  
[https://study.com](https://study.com)  
[http://study.com](http://study.com)

Unfortunately shortcodes do not seem to work and I don’t understand where I’m supposed to see the results of tracking..

Did I miss anything? How can I troubleshoot it?

Thank you

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**Author:** ![robm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/robm/32/260_2.png) [@robm](https://forum.mautic.org/u/robm)\
**Post date:** [November 17, 2022, 7:55am UTC](https://forum.mautic.org/t/wp-mautic-having-problems-trying-to-make-it-work/26108/2 "2022-11-17T07:55:49Z")

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U need to test in an incognito browser.

If you are logged into mautic and testing for tracking in the same browser session as a logged in mautic tab then no tracking will show.

Also toggle the anonymous button in contacts to see if you are getting anonymous IP’s population. If so then all is working, assuming you have site traffic.

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [November 17, 2022, 8:31am UTC](https://forum.mautic.org/t/wp-mautic-having-problems-trying-to-make-it-work/26108/3 "2022-11-17T08:31:06Z")

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This is one of the Stranger Things in Mautic. (Nr.1.)

[![](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/7/75d19e40f509ee9018fc66d2d29d0fbb89ca0033.jpeg "2022 Halloween edition: Stranger Things in Mautic") ](https://www.youtube.com/watch?v=a1LdcypnO9Q)