# Wrong Preference Center page on unsubscribe **URL:** \ **Category:** Product Support\ **Created:** [June 3, 2021, 9:55pm UTC](https://forum.mautic.org/t/wrong-preference-center-page-on-unsubscribe/19731 "2021-06-03T21:55:41Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![urbanspaceman](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/urbanspaceman/32/556_2.png) [@urbanspaceman](https://forum.mautic.org/u/urbanspaceman)\ **Post date:** [June 3, 2021, 9:55pm UTC](https://forum.mautic.org/t/wrong-preference-center-page-on-unsubscribe/19731/1 "2021-06-03T21:55:41Z")
**Your software** My Mautic version is: latest 3.x My PHP version is: PHP Version 7.4.18 My Database type and version is: **Your problem** My problem is: Wrong Preference Center when clicking on unsubscribe hi have the same error of this abandoned post > [@Custom preference page not showing](https://forum.mautic.org/t/custom-preference-page-not-showing/10671): > > Hi, My goal is to provide a custom preference page (channel, frequency and so on). Here is what I did: Created a landing page and marked it as “Is preference center” Created an email and selected it under “Preference center page” Put a custom link into the email which leads to the preference page Sent the email to a contact Result: When clicking the standard unsubscribe link in the email: standard preference center opens When clicking the custom link in the email: 404 error When clicking t… i have a custom landing page set as Preference Center in the campaign email I have set this page as a Preference Center but in the emails, when the user click on the unsubscribe link I get a standard page instead of my custom page Thanks ---
**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\ **Post date:** [June 6, 2021, 5:45am UTC](https://forum.mautic.org/t/wrong-preference-center-page-on-unsubscribe/19731/2 "2021-06-06T05:45:09Z")
Hi @urbanspaceman There have been a number of posts on this topic, one by myself as well [Preference Center Not Working](https://forum.mautic.org/t/preference-center-not-working/19524). I did some testing with different versions of Mautic and found that this ‘seems’ to be a bug in certain versions, check out this [post](https://forum.mautic.org/t/how-to-make-preference-center-adjustments/19533/4) and I tried in 3.3.3 and was able to get things working. ---
**Author:** ![urbanspaceman](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/urbanspaceman/32/556_2.png) [@urbanspaceman](https://forum.mautic.org/u/urbanspaceman)\ **Post date:** [June 7, 2021, 1:15pm UTC](https://forum.mautic.org/t/wrong-preference-center-page-on-unsubscribe/19731/3 "2021-06-07T13:15:01Z")
Thanks Mikew, i’m on 3.3.3 but i have no luck on this… ---
**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\ **Post date:** [June 7, 2021, 1:32pm UTC](https://forum.mautic.org/t/wrong-preference-center-page-on-unsubscribe/19731/4 "2021-06-07T13:32:04Z")
That is indeed frustrating. Have you defined the preference center inside the email you are sending out ? (I think you said you did this already). Are you checking in a different browser to where you are logged into your Mautic instance ? I would also suggest checking out the mautic.error file to see if you are getting any indication on what is going wrong there ---
**Author:** ![urbanspaceman](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/urbanspaceman/32/556_2.png) [@urbanspaceman](https://forum.mautic.org/u/urbanspaceman)\ **Post date:** [June 7, 2021, 1:51pm UTC](https://forum.mautic.org/t/wrong-preference-center-page-on-unsubscribe/19731/5 "2021-06-07T13:51:32Z")
yes, each email is set to respond to that particular preference center page ---
**Author:** ![pkwien93](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/pkwien93/32/2596_2.png) [@pkwien93](https://forum.mautic.org/u/pkwien93)\ **Post date:** [June 8, 2021, 3:24pm UTC](https://forum.mautic.org/t/wrong-preference-center-page-on-unsubscribe/19731/6 "2021-06-08T15:24:57Z")
I ran into the same issue, but could solve the problem by changing the settings. Configuration → E-Mail Settings → Unsubscribe Settings. Since my mautic installation is using German Language, I’m not sure if I correctly translated the menu items. Therefore I attach the screenshot: ![](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/7/76277478a2e8e7649b336ab11bf1e4153b561f7d.png) This setting was set to “Nein” (NO/OFF), after switchting to “Ja” (YES/ON), the configured email preference page worked. Hint: I configured the Segment List on the landing/preference page, but the list wasn’t visible till I activated the setting “Einstellungen für die Segmente anzeigen” (Show Segments Settings). I’m sorry for the German terms, unfortunatley I don’t know the used english translation, but I think it’s clear what I meant. ---
**Author:** ![urbanspaceman](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/urbanspaceman/32/556_2.png) [@urbanspaceman](https://forum.mautic.org/u/urbanspaceman)\ **Post date:** [June 9, 2021, 7:41am UTC](https://forum.mautic.org/t/wrong-preference-center-page-on-unsubscribe/19731/7 "2021-06-09T07:41:50Z")
Ciao, thanks for the reply I have the same settings as in your screenshot but in the end it doesn’t work ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [June 9, 2021, 10:54am UTC](https://forum.mautic.org/t/wrong-preference-center-page-on-unsubscribe/19731/8 "2021-06-09T10:54:48Z")
Hi, Quick question: did you try to change language settings for the Email/Preference center? Joey ---
**Author:** ![urbanspaceman](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/urbanspaceman/32/556_2.png) [@urbanspaceman](https://forum.mautic.org/u/urbanspaceman)\ **Post date:** [June 9, 2021, 11:48am UTC](https://forum.mautic.org/t/wrong-preference-center-page-on-unsubscribe/19731/9 "2021-06-09T11:48:04Z")
Hi @joeyk I have: email in English centerpage in English