# Zapier 1.0.3 login failure **URL:** \ **Category:** Product Support\ **Created:** [December 13, 2017, 12:03am UTC](https://forum.mautic.org/t/zapier-1-0-3-login-failure/10084 "2017-12-13T00:03:20Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![sgilleland](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sgilleland/32/1446_2.png) [@sgilleland](https://forum.mautic.org/u/sgilleland)\ **Post date:** [December 13, 2017, 12:03am UTC](https://forum.mautic.org/t/zapier-1-0-3-login-failure/10084/1 "2017-12-13T00:03:20Z")
While trying to use the zapier 1.0.3 zap, when I enter my credentials I get this error: We hit an error adding your new account authentication failed: Looks like I encountered an error (error #404). If I do it again, please report me to the system administrator! Make sure you click “Allow” or “Accept” on the permission popup Double check your Account has the correct permissions Check out our help docs for more information However, when I use a different zap (Mautic Beta), I can login, but when I try to create a contact I get a 404. Any ideas why my login credentials don’t work in 1.0.3? I have cleared my cache ---
**Author:** ![sgilleland](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sgilleland/32/1446_2.png) [@sgilleland](https://forum.mautic.org/u/sgilleland)\ **Post date:** [December 13, 2017, 12:03am UTC](https://forum.mautic.org/t/zapier-1-0-3-login-failure/10084/2 "2017-12-13T00:03:20Z")
While trying to use the zapier 1.0.3 zap, when I enter my credentials I get this error: We hit an error adding your new account authentication failed: Looks like I encountered an error (error #404). If I do it again, please report me to the system administrator! Make sure you click “Allow” or “Accept” on the permission popup Double check your Account has the correct permissions Check out our help docs for more information However, when I use a different zap (Mautic Beta), I can login, but when I try to create a contact I get a 404. Any ideas why my login credentials don’t work in 1.0.3? I have cleared my cache ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [December 13, 2017, 4:32am UTC](https://forum.mautic.org/t/zapier-1-0-3-login-failure/10084/3 "2017-12-13T04:32:58Z")
@sgilleland it is an permission related issue, let me know what mautic version? And where you installed? ---
**Author:** ![sgilleland](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sgilleland/32/1446_2.png) [@sgilleland](https://forum.mautic.org/u/sgilleland)\ **Post date:** [December 13, 2017, 12:02pm UTC](https://forum.mautic.org/t/zapier-1-0-3-login-failure/10084/4 "2017-12-13T12:02:37Z")
It is a clean install with the newest version .12. I have installed it on [tmdhostiong.com](http://tmdhostiong.com)…a cloud server. ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [December 13, 2017, 2:22pm UTC](https://forum.mautic.org/t/zapier-1-0-3-login-failure/10084/5 "2017-12-13T14:22:43Z")
@sgilleland where I can get your Ftp? ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [December 13, 2017, 3:17pm UTC](https://forum.mautic.org/t/zapier-1-0-3-login-failure/10084/6 "2017-12-13T15:17:02Z")
@sgilleland you need to make sure you are using the right version of Zapier integration previous version of Zapier have that problem (because are depreciated) check this documentation with the lasted know Zapier Integration [https://mautic.com/help/set-zapier-integration/](https://mautic.com/help/set-zapier-integration/)