# Zapier authentication failed

**URL:** <https://forum.mautic.org/t/zapier-authentication-failed/10406>\
**Category:** Product Support\
**Created:** [April 6, 2018, 10:11pm UTC](https://forum.mautic.org/t/zapier-authentication-failed/10406 "2018-04-06T22:11:35Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![pochatm](https://avatars.discourse-cdn.com/v4/letter/p/d6d6ee/32.png) [@pochatm](https://forum.mautic.org/u/pochatm)\
**Post date:** [April 6, 2018, 10:11pm UTC](https://forum.mautic.org/t/zapier-authentication-failed/10406/1 "2018-04-06T22:11:35Z")

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Hi Mautic’ers!

I have been trying to connect to my mautic account through zapier, I have followed all the steps in the documentation (Auth enabled, cleared cached, schema, etc). I can’t connect to my account.

I still get:

authentication failed: Basic Auth disabled. You need to enable HTTP basic auth in the API settings page of your Mautic account.

Any ideas? Thanks a lot!

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**Author:** ![pochatm](https://avatars.discourse-cdn.com/v4/letter/p/d6d6ee/32.png) [@pochatm](https://forum.mautic.org/u/pochatm)\
**Post date:** [April 7, 2018, 7:37am UTC](https://forum.mautic.org/t/zapier-authentication-failed/10406/2 "2018-04-07T07:37:42Z")

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It only says:  
authentication failed: Basic Auth disabled. You need to enable HTTP basic auth in the API settings page of your Mautic account.

Let me try the other browsers per your suggestion.

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**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\
**Post date:** [April 8, 2018, 4:47am UTC](https://forum.mautic.org/t/zapier-authentication-failed/10406/3 "2018-04-08T04:47:03Z")

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install SSL on your mautic and site…

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**Author:** ![pochatm](https://avatars.discourse-cdn.com/v4/letter/p/d6d6ee/32.png) [@pochatm](https://forum.mautic.org/u/pochatm)\
**Post date:** [April 8, 2018, 4:18pm UTC](https://forum.mautic.org/t/zapier-authentication-failed/10406/4 "2018-04-08T16:18:35Z")

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Got it, I’ll try that. thanks!

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**Author:** ![pochatm](https://avatars.discourse-cdn.com/v4/letter/p/d6d6ee/32.png) [@pochatm](https://forum.mautic.org/u/pochatm)\
**Post date:** [April 9, 2018, 4:38pm UTC](https://forum.mautic.org/t/zapier-authentication-failed/10406/5 "2018-04-09T16:38:36Z")

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Woohoo! it works! The issue was with one of the folders permissions, it wasn’t able to write on it. I don’t know which folder exactly, I asked an engineer to look at it.

thanks for all your help!  
:^)

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**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\
**Post date:** [April 9, 2018, 10:39pm UTC](https://forum.mautic.org/t/zapier-authentication-failed/10406/6 "2018-04-09T22:39:22Z")

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Thanks for sharing