# Zoho plugin issue

**URL:** <https://forum.mautic.org/t/zoho-plugin-issue/9967>\
**Category:** General Discussion\
**Created:** [November 23, 2017, 12:32pm UTC](https://forum.mautic.org/t/zoho-plugin-issue/9967 "2017-11-23T12:32:56Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![anraku](https://avatars.discourse-cdn.com/v4/letter/a/ccd318/32.png) [@anraku](https://forum.mautic.org/u/anraku)\
**Post date:** [November 23, 2017, 12:32pm UTC](https://forum.mautic.org/t/zoho-plugin-issue/9967/1 "2017-11-23T12:32:56Z")

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Hi,  
  
  
  
I’m trying to plug Mautic with our CRM : Zoho.  
  
  
  
We are interested into the bidirectionnal Zoho plugin in Mautic.  
  
  
  
I have installed the plugin, done the setup, my Zoho login/password is recognized, the app is authorized so everyhing is OK.  
  
  
  
But our Zoho contacts are not populated in Mautic, nothing happens.  
  
  
  
I have worked hard on this issue but I can’t find the problem : my accounts (Zoho + Mautic) are both in English langages, I have no error in Mautic logs, I have no error in my server logs… When I execute the cronjob “mautic:integration:fetchleads” nothing happens…  
  
  
  
Does anyone have any idea/suggestion?  
  
  
  
The last thing on my mind in that our hosting company has restrictive firewall rules and I would need to open a port so mautic can communicate with Zoho but which port?  
  
  
  
Thank you.  
  
  
  
Kind Regards,

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<div class="post-metadata">

**Author:** ![anraku](https://avatars.discourse-cdn.com/v4/letter/a/ccd318/32.png) [@anraku](https://forum.mautic.org/u/anraku)\
**Post date:** [November 23, 2017, 12:32pm UTC](https://forum.mautic.org/t/zoho-plugin-issue/9967/2 "2017-11-23T12:32:56Z")

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Hi,

I’m trying to plug Mautic with our CRM : Zoho.

We are interested into the bidirectionnal Zoho plugin in Mautic.

I have installed the plugin, done the setup, my Zoho login/password is recognized, the app is authorized so everyhing is OK.

But our Zoho contacts are not populated in Mautic, nothing happens.

I have worked hard on this issue but I can’t find the problem : my accounts (Zoho + Mautic) are both in English langages, I have no error in Mautic logs, I have no error in my server logs… When I execute the cronjob “mautic:integration:fetchleads” nothing happens…

Does anyone have any idea/suggestion?

The last thing on my mind in that our hosting company has restrictive firewall rules and I would need to open a port so mautic can communicate with Zoho but which port?

Thank you.

Kind Regards,

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**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\
**Post date:** [November 23, 2017, 6:43pm UTC](https://forum.mautic.org/t/zoho-plugin-issue/9967/3 "2017-11-23T18:43:32Z")

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@Shaft64 it may be smtp port

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**Author:** ![anraku](https://avatars.discourse-cdn.com/v4/letter/a/ccd318/32.png) [@anraku](https://forum.mautic.org/u/anraku)\
**Post date:** [November 24, 2017, 4:14pm UTC](https://forum.mautic.org/t/zoho-plugin-issue/9967/4 "2017-11-24T16:14:28Z")

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> [@27209:@bizcrony](#):
>
> @Shaft64 it may be smtp port

Hi Bizcony, thank you but the SMTP port is openned and email sending works.

Kind Regards,