My Mautic version is: v5.1.0
My PHP version is: 8.2.23
My Database type and version is: 10.6.18-MariaDB,
My problem is:
After creating a new form standalone, when a try to add the first field to the form a get this message:
You do not have access to the requested area/action.
These errors are showing in the log:
I see no relevant logs on PHP, Mautic var/logs,
Steps I have tried to fix the problem:
I create a new user with a custom role, no changes.
I tried to install Mautic from different sources, production zip file and composer, no differences
When there are no error logs in these situations, it’s often due to folder/file permissions or an incorrect user account role.
Have you made any recent changes to permissions? I recommend checking the folder/file permissions and verifying if your account still has admin privileges. Sometimes, if you’ve created a new role with different permissions and switched your account to that role, it might not have the necessary access, which could cause this issue.
If none of these steps resolve the problem, try installing a new instance to see if the issue persists. If it does, it’s likely something related to your server configuration.
Um, I get some logs but not related to this issue, some deprecated warning like , I can create an email with HTML code and send, I completely review folder permissions.
[2024-09-01T22:53:24.886391+00:00] mautic.WARNING: Grapesjs: no template in query {“hostname”:“retejo.uscs.pro”,“pid”:3415040}
[2024-09-01T23:50:25.352194+00:00] mautic.WARNING: MaxMind license key is required. {“hostname”:“retejo.uscs.pro”,“pid”:3426588}
I fixed maxmind license, Grapesjs warning is from not valid users requirements, like some scraping bots
In the next days I go tray install and old version like last 4.X, create some content and finally upgrade to 5.X.
