Access Error on create new components

neoroot · September 1, 2024, 7:59pm

My Mautic version is: v5.1.0
My PHP version is: 8.2.23
My Database type and version is: 10.6.18-MariaDB,

My problem is:
After creating a new form standalone, when a try to add the first field to the form a get this message:
You do not have access to the requested area/action.

These errors are showing in the log:
I see no relevant logs on PHP, Mautic var/logs,

Steps I have tried to fix the problem:
I create a new user with a custom role, no changes.
I tried to install Mautic from different sources, production zip file and composer, no differences

joeyk · September 2, 2024, 5:04am

What happens if you are admin?

neoroot · September 2, 2024, 5:07pm

The same, logs clear, only screen message

Selección_1141

Same in English.

neoroot · September 6, 2024, 6:37pm

Hello,

I read many others post related but not found new things to check, some ideas to improve debug in this?

ricfreire · September 7, 2024, 7:33pm

Hi @neoroot,

When there are no error logs in these situations, it’s often due to folder/file permissions or an incorrect user account role.

Have you made any recent changes to permissions? I recommend checking the folder/file permissions and verifying if your account still has admin privileges. Sometimes, if you’ve created a new role with different permissions and switched your account to that role, it might not have the necessary access, which could cause this issue.

If none of these steps resolve the problem, try installing a new instance to see if the issue persists. If it does, it’s likely something related to your server configuration.

Best regards,
Ricardo

neoroot · September 10, 2024, 6:11pm

Um, I get some logs but not related to this issue, some deprecated warning like , I can create an email with HTML code and send, I completely review folder permissions.

[2024-09-01T22:53:24.886391+00:00] mautic.WARNING: Grapesjs: no template in query {“hostname”:“retejo.uscs.pro”,“pid”:3415040}
[2024-09-01T23:50:25.352194+00:00] mautic.WARNING: MaxMind license key is required. {“hostname”:“retejo.uscs.pro”,“pid”:3426588}

I fixed maxmind license, Grapesjs warning is from not valid users requirements, like some scraping bots

In the next days I go tray install and old version like last 4.X, create some content and finally upgrade to 5.X.

neoroot · September 23, 2024, 2:47pm

Today I restored and old installation, upgraded to lasted, after this process, the same error, different server, similar configurations,

In all cases, when I read server response after do the failed actions, this is the content:

{“success”:0}

neoroot · September 30, 2024, 6:16pm

For more server details:

[image]

PHP Version 8.2.23

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opcache.max_file_size	0	0
opcache.max_wasted_percentage	5	5
opcache.memory_consumption	128	128
opcache.opt_debug_level	0	0
opcache.optimization_level	0x7FFEBFFF	0x7FFEBFFF
opcache.preferred_memory_model	no value	no value
opcache.preload	no value	no value
opcache.preload_user	no value	no value
opcache.protect_memory	Off	Off
opcache.record_warnings	Off	Off
opcache.restrict_api	no value	no value
opcache.revalidate_freq	2	2
opcache.revalidate_path	Off	Off
opcache.save_comments	On	On
opcache.use_cwd	On	On
opcache.validate_permission	Off	Off
opcache.validate_root	Off	Off
opcache.validate_timestamps	On	On

zip

Zip	enabled
Zip version	1.21.1
Libzip version	1.7.3
BZIP2 compression	Yes
XZ compression	No
ZSTD compression	No
AES-128 encryption	Yes
AES-192 encryption	Yes
AES-256 encryption	Yes

zlib

ZLib Support	enabled
Stream Wrapper	compress.zlib://
Stream Filter	zlib.inflate, zlib.deflate
Compiled Version	1.2.11
Linked Version	1.2.11

Directive	Local Value	Master Value
zlib.output_compression	Off	Off
zlib.output_compression_level	-1	-1
zlib.output_handler	no value	no value

Additional Modules

neoroot · September 30, 2024, 6:16pm

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You do not have access to the requested area/action. Product Support	12	1452	February 2, 2020
{"error":"You do not have access to the requested area/action."} Product Support	6	1036	August 30, 2016
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You do not have access to the requested area/action Product Support	4	757	March 14, 2023

PHP Version 8.2.23

Configuration

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