Campaigns Metrics not updating, but events are triggered

Product Support
1

Your software
My Mautic version is: 4.4.10
My PHP version is: 8.1
My Database type and version is: MariaDB 10.4

Your problem
My problem is: Campaigns metrics are not updating, but events are triggered

These errors are showing in the log: Nothing

Steps I have tried to fix the problem:

  • I tried to check into the database to look for a table responsible for these statistics
  • I tried to clear the server and browser cache
  • I tried all the mautic:campaigns cron tasks

Hi guys!

I’m facing an issue concerning campaigns ans its metrics, that are very useful!

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image1000×187 9.64 KB

But in my case, metrics are not updating, even if the campaign is working fine. I mean, everything is working fine but metrics.

Does one of you already met this issue?
I really don’t know where to look for.

Thanks in advance, nice afternoon

2

Hi,

I’m also using 4.4.10 and seeing a very similar phenomenon. All my metrics seem to get stuck on ‘pending’ and never become completed. Yet the campaign is working fine.

Sean

3

Hi!
I tried with older versions but metrics are still stuck on “pending”.
But on a fresh install, metrics are working fine. Should be something somewhere in the database I guess?
I’ll try to take a moment to take a deeper look in the database. But time is hard to find these days, I’ll let you know if I succeeded.
Have a nice day