Your software - v2.16.5 (that’s what it says in the right bottom corner on the dashboard)
My PHP version is : 7.2.24-0ubuntu0.18.04.9
My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version - mysqlnd 5.0.12
I am (delete as applicable): Updating
Upgrading/installing via (delete as applicable) : Web
These errors are showing in the installer : none
These errors are showing in the Mautic log : none
My problem is :
Only able to send emails immediately, queue is not working, it says the email has been sent, but I am not receiving it.
Steps I have tried to fix the problem :
I have followed the installation steps on your website for ubuntu 18.4, and after opening my dashboard it said update is available, so I clicked on that.
Now that I am unable to queue the emails I think it should be CRON jobs related, so I searched in the forum and looks like everyone has their console on -
but on my server it is on
/var/www/html/app/console for some reason. ( there is no bin folder)
Please help me troubleshoot it
This is the output of crontab -l
root@email1:/var/www/html# crontab -l # Cron jobs for Mautic 2 #* * * * * php /var/www/html/app/console mautic:segments:update #* * * * * php /var/www/html/app/console mautic:campaigns:update #* * * * * php /var/www/html/app/console mautic:campaigns:trigger # # Cron jobs for Mautic 3 * * * * * php /var/www/html/bin/console mautic:segments:update * * * * * php /var/www/html/bin/console mautic:campaigns:update * * * * * php /var/www/html/bin/console mautic:campaigns:trigger
and this is the /etc/ctrontab
# /etc/crontab: system-wide crontab # Unlike any other crontab you don't have to run the `crontab' # command to install the new version when you edit this file # and files in /etc/cron.d. These files also have username fields, # that none of the other crontabs do. SHELL=/bin/sh PATH=/usr/local/sbin:/usr/local/bin:/sbin:/bin:/usr/sbin:/usr/bin m h dom mon dow user command 17 * * * * root cd / && run-parts --report /etc/cron.hourly 25 6 * * * root test -x /usr/sbin/anacron || ( cd / && run-parts --report /etc/cron.daily ) 47 6 * * 7 root test -x /usr/sbin/anacron || ( cd / && run-parts --report /etc/cron.weekly ) 52 6 1 * * root test -x /usr/sbin/anacron || ( cd / && run-parts --report /etc/cron.monthly ) # Thank you!!