Custom Contact Sync via API

Product Support
1

Hey fam :) I’m developing a custom contact sync with a clients booking system, so that when a booking is made the contact is either:

• Imported into Mautic if they don’t exist

• Updated with latest booking info if they do exist



What’s the best way to check if a contact exists before doing anything via the API?


As a slight side note, with Mailchimp this process is super simple. A contacts ID is simply the MD5 hash of the lowercase version of their email address, so if you do a PUT request with that ID, it does the above automatically - i.e. updates if exists, or create if doesn't. See here: https://developer.mailchimp.com/documentation/mailchimp/reference/lists/members/#
2

Hey fam :slight_smile: I’m developing a custom contact sync with a clients booking system, so that when a booking is made the contact is either:
• Imported into Mautic if they don’t exist
• Updated with latest booking info if they do exist

What’s the best way to check if a contact exists before doing anything via the API?

As a slight side note, with Mailchimp this process is super simple. A contacts ID is simply the MD5 hash of the lowercase version of their email address, so if you do a PUT request with that ID, it does the above automatically - i.e. updates if exists, or create if doesn’t. See here: https://developer.mailchimp.com/documentation/mailchimp/reference/lists/members/#

3

Well, I don’t know if it’s the best way to do it but seen as the email address field is unique I did it this way:

  1. Search for EMAIL with GET request to /contacts
  2. a) If the contact exists, update it with PATCH request
    b) If the contact doesn’t exist (i.e. search comes back empty), create it with POST request
4

Yep thats the way I tend to go

5

Thanks @kgroves - I appreciate the response!! :slight_smile: