While working on learning Mautic campaigns, tagging, moving subscribers from segment to segment based on either reply emails or on pages they’ve visited I’ve run into an issue.
I have the following chron jobs set to run every 10 minutes - each one is staggered by 2 minutes so they don’t launch at the exact same time:
mautic:segments:update – this one is required
mautic:campaigns:update – this one is required
mautic:campaigns:trigger – this one is required
mautic:email:fetch – this is the one that will check the bounce and marketingreplies folders in email@example.com
mautic:emails:send – should send emails that are waiting in the queue.
So I created the first campaign for a segment that just has my gmail in it.
It was set to check for a reply in the reply folder of my email box (which I have already connected and tested) - upon reply email, it was to send out a second email in 5 min and then move the subscriber to a different segment.
I scheduled it to “publish” 5 minutes from the time I had saved it… when it published, it sent perfectly - so the chron jobs are working.
However the reply part did not work.
So I made some adjustments and tried to send again. Didn’t work - I assume that it would not send to that same gmail again?
So I created a NEW campaign – when it published, the email to my gmail shows as “pending”. It will not get out of “pending”. It’s been a couple of hours.
Any ideas on how to get Mautic to work a second time and send an email for new campaigns?
Thank you kindly in advance for any insight for this noob!