Mautic Community Forums

Error when starting the installation of Mautic 4

Your software
My Mautic version is: 4
My PHP version is: 7.4
My Database type and version is: MySQL 5.7

Your problem
Hi, could someone help me with the Mautic installation process?
I upload the zip file and extract but the installation process does not start.
The log does not report the error.
My problem is:
mautic aapanel

These errors are showing in the log:
201.51.18.110 - - [12/Oct/2021:16:40:40 +0000] “GET /index.php/installer HTTP/2.0” 500 1124 “-” “Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36”
201.51.18.110 - - [12/Oct/2021:16:40:41 +0000] “GET /media/images/favicon.ico HTTP/2.0” 200 12862 “https://mkt.whatsfoods.com/index.php /installer” “Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36”

Steps I have tried to fix the problem:

I guess you managed cause the site loads for me.

I can’t, I just installed version 2.15.3 and it’s running but I can’t upgrade to other versions.