Your software My PHP version is :8.0 My MariaDB version is 10.6.15
Updating/Installing Errors I am: Installing installing via Softaculous on Rochen hosting (who host the joomla official website)
These errors are showing in the installer : it appeared to have installed properly, according to softaculous
These errors are showing in the Mautic log : the log files directory in mautic is empty.
Your problem My problem is :
I installed mautic using softaculous on a wp site, in the recommended subdirectory of mautic. When I click on the link to go to the login page - www.pivotalshift.co.uk/mautic/s/login - I get 403 forbidden error.
Steps I have tried to fix the problem : If I rename the .htaccess file in the mautic directory I then get after a slight delay, “there has been a critical error on this website. Learn more about troubleshooting wordpress”. Which is not what I expected as I thought I would get some mautic error.
I’ve looked at the file and folder permissions, and all the folders are 755 and the files have 644 permissions, in the mautic directory at least. The mautic directory has folder permission of 755.
Any suggestions gratefully received. I know it is shared hosting, but I have set the execution time max to 240 seconds, and I’ve not had problems with Rochen previously.
Ok, thanks for that. Having read about it as you suggested, I’ve decided that rather than mess with the .htaccess file I’ve decided to uninstall and create a subdomain as that will be the better-supported way going forward.
You will find that upgrading Mautic also breaks the .htaccess file. My hosting company is kind & efficient at fixing that. Perhaps it’s only an issue for those of us installing both WordPress & Mautic via Softaculous–I don’t know. Do be aware that Mautic is headed down a path (Composer dependence) that will eventually kick Mautic off of shared hosing entirely. Because, Composer has administrative power that can’t be safely trusted on shared hosting. That’s unfortunate, because for the vast majority of us, shared hosting is completely sufficient with a small mailing list.
I’ve been trying to get a fully-managed container service such as PikaPods.com to offer Mautic hosting, but there is not enough demand yet. That may change if/when Mautic becomes uninstallable on shared hosting.