Issue after running 2.8.0 Update (do I / can I reinstall Mautic?)

Product Support
1

Ran the update to 2.8.0 from my Mautic install on a subdomain (clicked the install button).



The update stuck at the “Clearing Application Cache In Progress”. Closed the browser for the night.



Opened the subdomain the next morning and had the following error message.



“The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.

System administrators, check server logs for errors.”



From cPanel > File Manager > mautic-subdomain > app > logs … pulled the log file below.



2 Questions:


  1. Can I repair the Mautic installation? Are there steps to do so?
  2. Since my Mautic install is less than a month old, should I reinstall Mautic? Can I install on the same subdomain, overwriting the current install?



    ===

    LOG FILE from Mautic subdomain in cPanel File Manager;

    —

    [2017-05-02 19:15:57] mautic.WARNING: PHP Warning - require(/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php): failed to open stream: No such file or directory - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []

    [2017-05-02 19:15:57] mautic.ERROR: PHP Notice: require(): Failed opening required ‘/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []

    [2017-05-02 19:15:57] mautic.ERROR: SymfonyComponentDebugExceptionFatalErrorException: Notice: require(): Failed opening required ‘/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []

    [2017-05-02 19:56:24] mautic.WARNING: PHP Warning - require(/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php): failed to open stream: No such file or directory - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []

    [2017-05-02 19:56:24] mautic.ERROR: PHP Notice: require(): Failed opening required ‘/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []

    [2017-05-02 19:56:24] mautic.ERROR: SymfonyComponentDebugExceptionFatalErrorException: Notice: require(): Failed opening required ‘/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []

    [2017-05-03 05:23:57] mautic.WARNING: PHP Warning - require(/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php): failed to open stream: No such file or directory - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []

    [2017-05-03 05:23:57] mautic.ERROR: PHP Notice: require(): Failed opening required ‘/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []

    [2017-05-03 05:23:57] mautic.ERROR: SymfonyComponentDebugExceptionFatalErrorException: Notice: require(): Failed opening required ‘/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []

    [2017-05-03 05:24:01] mautic.WARNING: PHP Warning - require(/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php): failed to open stream: No such file or directory - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []

    [2017-05-03 05:24:01] mautic.ERROR: PHP Notice: require(): Failed opening required ‘/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []

    [2017-05-03 05:24:01] mautic.ERROR: SymfonyComponentDebugExceptionFatalErrorException: Notice: require(): Failed opening required ‘/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []

    [2017-05-03 00:33:24] mautic.WARNING: PHP Warning - require(/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php): failed to open stream: No such file or directory - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []

    [2017-05-03 00:33:24] mautic.ERROR: PHP Notice: require(): Failed opening required ‘/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []

    [2017-05-03 00:33:24] mautic.ERROR: SymfonyComponentDebugExceptionFatalErrorException: Notice: require(): Failed opening required ‘/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []

    [2017-05-03 10:02:01] mautic.WARNING: PHP Warning - require(/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php): failed to open stream: No such file or directory - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []

    [2017-05-03 10:02:01] mautic.ERROR: PHP Notice: require(): Failed opening required ‘/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []

    [2017-05-03 10:02:01] mautic.ERROR: SymfonyComponentDebugExceptionFatalErrorException: Notice: require(): Failed opening required ‘/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []

    [2017-05-03 10:02:03] mautic.WARNING: PHP Warning - require(/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php): failed to open stream: No such file or directory - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []

    [2017-05-03 10:02:03] mautic.ERROR: PHP Notice: require(): Failed opening required ‘/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []

    [2017-05-03 10:02:03] mautic.ERROR: SymfonyComponentDebugExceptionFatalErrorException: Notice: require(): Failed opening required ‘/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []

    — truncated due to length —


2

Ran the update to 2.8.0 from my Mautic install on a subdomain (clicked the install button).

The update stuck at the “Clearing Application Cache In Progress”. Closed the browser for the night.

Opened the subdomain the next morning and had the following error message.

“The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.
System administrators, check server logs for errors.”

From cPanel > File Manager > mautic-subdomain > app > logs … pulled the log file below.

2 Questions:

  1. Can I repair the Mautic installation? Are there steps to do so?
  2. Since my Mautic install is less than a month old, should I reinstall Mautic? Can I install on the same subdomain, overwriting the current install?

===
LOG FILE from Mautic subdomain in cPanel File Manager;

[2017-05-02 19:15:57] mautic.WARNING: PHP Warning - require(/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php): failed to open stream: No such file or directory - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []
[2017-05-02 19:15:57] mautic.ERROR: PHP Notice: require(): Failed opening required ‘/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []
[2017-05-02 19:15:57] mautic.ERROR: SymfonyComponentDebugExceptionFatalErrorException: Notice: require(): Failed opening required ‘/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []
[2017-05-02 19:56:24] mautic.WARNING: PHP Warning - require(/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php): failed to open stream: No such file or directory - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []
[2017-05-02 19:56:24] mautic.ERROR: PHP Notice: require(): Failed opening required ‘/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []
[2017-05-02 19:56:24] mautic.ERROR: SymfonyComponentDebugExceptionFatalErrorException: Notice: require(): Failed opening required ‘/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []
[2017-05-03 05:23:57] mautic.WARNING: PHP Warning - require(/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php): failed to open stream: No such file or directory - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []
[2017-05-03 05:23:57] mautic.ERROR: PHP Notice: require(): Failed opening required ‘/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []
[2017-05-03 05:23:57] mautic.ERROR: SymfonyComponentDebugExceptionFatalErrorException: Notice: require(): Failed opening required ‘/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []
[2017-05-03 05:24:01] mautic.WARNING: PHP Warning - require(/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php): failed to open stream: No such file or directory - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []
[2017-05-03 05:24:01] mautic.ERROR: PHP Notice: require(): Failed opening required ‘/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []
[2017-05-03 05:24:01] mautic.ERROR: SymfonyComponentDebugExceptionFatalErrorException: Notice: require(): Failed opening required ‘/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []
[2017-05-03 00:33:24] mautic.WARNING: PHP Warning - require(/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php): failed to open stream: No such file or directory - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []
[2017-05-03 00:33:24] mautic.ERROR: PHP Notice: require(): Failed opening required ‘/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []
[2017-05-03 00:33:24] mautic.ERROR: SymfonyComponentDebugExceptionFatalErrorException: Notice: require(): Failed opening required ‘/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []
[2017-05-03 10:02:01] mautic.WARNING: PHP Warning - require(/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php): failed to open stream: No such file or directory - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []
[2017-05-03 10:02:01] mautic.ERROR: PHP Notice: require(): Failed opening required ‘/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []
[2017-05-03 10:02:01] mautic.ERROR: SymfonyComponentDebugExceptionFatalErrorException: Notice: require(): Failed opening required ‘/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []
[2017-05-03 10:02:03] mautic.WARNING: PHP Warning - require(/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php): failed to open stream: No such file or directory - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []
[2017-05-03 10:02:03] mautic.ERROR: PHP Notice: require(): Failed opening required ‘/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []
[2017-05-03 10:02:03] mautic.ERROR: SymfonyComponentDebugExceptionFatalErrorException: Notice: require(): Failed opening required ‘/home/nickni6/email/app/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) - in file /home/nickni6/email/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 [] []
— truncated due to length —

3

Thanks, appreciate your help.

Please define “web server user”. And, how I can validate that everything under my Mautic directory is owned by the web server user (can i find in the Mautic documentation)?

Also, for “Delete Mautic’s cache (remove app/cache/prod).” I need to ‘Delete’ the folder “prod” in the Mautic cache folder (i.e. mautic-folder > app > cache > prod), correct?

4

Thanks MxyzptlkFishStix! Deleted the prod folder (app/cache/prod) and all works!

5

Hello. Same error here.

Just tried to install via Mautic panel, and the update stuck at the “Clearing Application Cache In Progress”.

Tried to delete the (app/cache/prod) folder, but it didn’t work.

Any clue?