Mautic - empty data - 2nd time

Product Support
1

My Mautic version is: 4.4.10
My PHP version is: 8.0.30
My Database type and version is: Mariadb 10.6.12

Hello, today i had the 2nd complete crash of Mautic. No Data, complete out of order.

![Mautic - empty Dashboard|533x500]

(upload://wHhjcgOlDPXBGevH7Efp4Pbnp1p.png)

I rebuild my server and the backup 15 hours ago works.

How can i find out in the future what the reason was? Which files or infos needed to find it out?

I deleted the cache - but that doesn’t solve my problem.

2

Here is the screenshot

Mautic - empty Dashboard
Mautic - empty Dashboard928×869 23.1 KB

3

Hello, i found in
/var/www/html/mautic/var/logs/mautic_prod-2023-12-13.php

these entrys: What do that mean?

2023-12-13 10:27:22] mautic.WARNING: PHP Warning - Undefined array key “full” - in file /var/www/html/mautic/app/bundles/CoreBundle/Security/Permissions/AbstractPermissions.php - at line 209 {“hostname”:“mautic01”,“pid”:935}
[2023-12-13 10:29:24] mautic.WARNING: PHP Warning - Undefined array key “full” - in file /var/www/html/mautic/app/bundles/CoreBundle/Security/Permissions/AbstractPermissions.php - at line 209 {“hostname”:“mautic01”,“pid”:941}
[2023-12-13 11:01:13] mautic.WARNING: PHP Warning - Undefined array key “full” - in file /var/www/html/mautic/app/bundles/CoreBundle/Security/Permissions/AbstractPermissions.php - at line 209 {“hostname”:“mautic01”,“pid”:3317}
[2023-12-13 11:13:09] mautic.WARNING: PHP Warning - Undefined array key “full” - in file /var/www/html/mautic/app/bundles/CoreBundle/Security/Permissions/AbstractPermissions.php - at line 209 {“hostname”:“mautic01”,“pid”:3145}
[2023-12-13 11:31:49] mautic.WARNING: PHP Warning - Undefined array key “full” - in file /var/www/html/mautic/app/bundles/CoreBundle/Security/Permissions/AbstractPermissions.php - at line 209 {“hostname”:“mautic01”,“pid”:4809}
[2023-12-13 12:45:16] mautic.WARNING: PHP Warning - Undefined array key “full” - in file /var/www/html/mautic/app/bundles/CoreBundle/Security/Permissions/AbstractPermissions.php - at line 209 {“hostname”:“mautic01”,“pid”:10841}
[2023-12-13 13:09:46] mautic.WARNING: PHP Warning - Undefined array key “full” - in file /var/www/html/mautic/app/bundles/CoreBundle/Security/Permissions/AbstractPermissions.php - at line 209 {“hostname”:“mautic01”,“pid”:14166}

4

/var/log/apache2/error.log

[Wed Dec 13 10:27:07.765449 2023] [mpm_prefork:notice] [pid 676] AH00163: Apache/2.4.58 (Ubuntu) OpenSSL/3.0.2 configured – resuming normal operations
[Wed Dec 13 10:27:07.765471 2023] [core:notice] [pid 676] AH00094: Command line: ‘/usr/sbin/apache2’
[Wed Dec 13 10:27:22.290563 2023] [php:warn] [pid 935] [client 2a02:3033:2e0:5188:d52e:bd82:423f:4847:44804] PHP Warning: Undefined array key “full” in /var/www/html/mautic/app/bundles/CoreBundle/Security/Permissio>
[Wed Dec 13 10:29:24.098885 2023] [php:warn] [pid 941] [client 2a02:3033:2e0:5188:d52e:bd82:423f:4847:44636] PHP Warning: Undefined array key “full” in /var/www/html/mautic/app/bundles/CoreBundle/Security/Permissio>
[Wed Dec 13 11:01:13.889476 2023] [php:warn] [pid 3317] [client 2a02:3033:2e0:5188:d52e:bd82:423f:4847:47700] PHP Warning: Undefined array key “full” in /var/www/html/mautic/app/bundles/CoreBundle/Security/Permissi>
[Wed Dec 13 11:13:09.882809 2023] [php:warn] [pid 3145] [client 2a02:3033:2e0:5188:d52e:bd82:423f:4847:43882] PHP Warning: Undefined array key “full” in /var/www/html/mautic/app/bundles/CoreBundle/Security/Permissi>
[Wed Dec 13 11:31:49.212326 2023] [php:warn] [pid 4809] [client 2a02:3033:2e0:5188:d52e:bd82:423f:4847:60656] PHP Warning: Undefined array key “full” in /var/www/html/mautic/app/bundles/CoreBundle/Security/Permissi>
[Wed Dec 13 12:58:07.804017 2023] [core:error] [pid 9492] [client 84.54.51.29:49318] AH10244: invalid URI path (/cgi-bin/.%%%%32%%65/.%%%%32%%65/.%%%%32%%65/.%%%%32%%65/.%%%%32%%65/bin/sh)
[Wed Dec 13 13:45:16.029495 2023] [php:warn] [pid 10841] [client 2a02:3033:209:dcb8:7e9e:2ed8:294b:841d:38416] PHP Warning: Undefined array key “full” in /var/www/html/mautic/app/bundles/CoreBundle/Security/Permiss>
[Wed Dec 13 14:09:46.288161 2023] [php:warn] [pid 14166] [client 2a02:3033:2e0:5188:ee8e:bc30:72d6:8b4c:56892] PHP Warning: Undefined array key “full” in /var/www/html/mautic/app/bundles/CoreBundle/Security/Permiss>