Storing Form Data

I am trying to understand if there is a way to have a description field in the website form where a client can write in questions or descriptions… Can we store this data as a new note on the account? If not what is the proper way to have a textarea field imported into the a system so that we can answer a customers question?

I am trying to understand if there is a way to have a description field in the website form where a client can write in questions or descriptions… Can we store this data as a new note on the account? If not what is the proper way to have a textarea field imported into the a system so that we can answer a customers question?