Hello, I’m finding strange results in my Contacts list: as you can see in the screenshot ( https://docs.google.com/drawings/d/1On1s4a5OJYFug1xgEp-6q6M3oL_DIWHf1RpXrCeEWOY/edit?usp=sharing ) most of the Anonymous contacts are duplicated (sometime even more than twice) Why this happens? Did I …

Hello, I’m finding strange results in my Contacts list: as you can see in the screenshot ( https://docs.google.com/drawings/d/1On1s4a5OJYFug1xgEp-6q6M3oL_DIWHf1RpXrCeEWOY/edit?usp=sharing ) most of the Anonymous contacts are duplicated (sometime even more than twice) Why this happens? Did I make …

@carlojbruno have you imported the contact or they are come from website

They are the anonymous contacts that visit the website

@carlojbruno Oh means a visitor visit your website twice at different different pages.

I’m also seeing this – multiple anonymous contacts; same IP; duplicate contact created multiple times. The Mautic documentation says it automatically merges contacts with the same IP – so just wondering why it’s not happening? I read somewhere the user may be blocking cookies … but again, the Maut…

Nice @EJL never seen that command before. Thanks

Thank you, @EJL , After running that command it shows 0 duplicates merged… Can this be made to work with anonymous contacts purely from their matching IP addresses? I found this link: Mautic: Console Commands – Ricardo Malla's Blog ) which says the deduplicate command has been deprecated? But it…

[image] Warren: I found this link: Mautic: Console Commands – Ricardo Malla’s Blog ) which says the deduplicate command has been deprecated? This info is incorrect as I use the deduplicate and delete unusedip all the time in version 3.x [Screenshot (8)] It merges contacts based on your sel…

Ahh, thank you kindly, I understand … However, I do not see the IP as an option in the Custom Fields (so I can’t set it as a unique identifier). I suppose because it tracks IP automatically and is supposed to merge contacts accordingly (as per the documentation). However, it’s not doing it, and tha…

A lot of duplicates in contacts

Product Support

EJL January 27, 2021, 5:47pm 7

you can run mautic:contacts:deduplicate command or mautic:unusedip:delete

Topic		Replies	Views
Merge contacts and anonymous contacts Product Support mautic-4	1	198	May 29, 2023
One IP Address creates multiple contact Product Support	6	946	October 22, 2017
Contact randomly overwritten Product Support mautic-4	1	383	July 20, 2022
Anonymous Contact Record Duplication Inflates the Real Contact Record Count Mautic 6 Install/Upgrade Support	2	35	August 1, 2025
How did happened? Duplicate contact Product Support	41	2124	November 21, 2023

A lot of duplicates in contacts

Related topics