About the Education Team category

Community Education Team
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The Education Team is responsible for the Forum, Mautic Documentation and Internationalization. The team’s mission is to keep the forum clean and constructive, the documentation to be of high quality; understandability and accurate, and to ensure multilingual availability.

Missions and expectations

To improve the resources available for new and established users to learn how to use Mautic

Forum

  • Quality of contributions

    • Are the answers to asked questions correct? (ensure they are marked as a solution)
    • Is it an often asked question? → Add to documentation
    • Are there multiple posts about the same thing? → Merge into a mega-post

  • Forum Rules

    • Which rules are appropriate
    • Which rules are relevant / needed to keep the forum working fine

  • Moderate Forum / Assign Moderators

    • Moderate posts by themselves
    • Elect moderators who moderate the forum for them

  • Redirect all Support questions from Slack to Forums

    • Very visible hint in Slack (how? “Pinned message”, Slackbot, …?)
    • Manually moderating Slack & moving stuff to forums
    • Automatically moving stuff to forums?

Documentation

  • Quality

    • Maintaining a high quality
    • Review accuracy of the documentation
    • Keeping it easy to understand

  • Completeness

  • Up to date

    • Ensuring that the documentation is kept up to date with major releases
    • Document changes coming with those releases
    • Merge PR’s when they come in for new features

  • Languages

    • Keeping native translations accurate (FR/JP)
    • If necessary add more translations

  • Educational blog content

    • Curating and writing content to be used in the community blog

  • Mautic app (and website/marketing?) internationalization

    • Own Transifex and appropriate workflows
    • Manage multilingual marketing materials (e.g. website, fliers, etc)
    • Work tightly with Community, Product and Marketing teams

Profiles of contributors needed in this team

We need insights from:

  • New users
  • Established users
  • Administrators
  • Developers
  • Theme builders
  • Business owners considering Mautic
  • Business buyers/procurements

We need people with skills as:

  • Trainers
  • Marketers
  • Video producers
  • Content creators
  • Documentation writers
  • Editors
  • Translators