Mautic Community Forums

About the Education Team category

The Education Team is responsible for the Forum, Mautic Documentation and Internationalization. The team’s mission is to keep the forum clean and constructive, the documentation to be of high quality; understandability and accurate, and to ensure multilingual availability.

Missions and expectations

To improve the resources available for new and established users to learn how to use Mautic

Forum

  • Quality of contributions

    • Are the answers to asked questions correct? (ensure they are marked as a solution)
    • Is it an often asked question? → Add to documentation
    • Are there multiple posts about the same thing? → Merge into a mega-post
  • Forum Rules

    • Which rules are appropriate
    • Which rules are relevant / needed to keep the forum working fine
  • Moderate Forum / Assign Moderators

    • Moderate posts by themselves
    • Elect moderators who moderate the forum for them
  • Redirect all Support questions from Slack to Forums

    • Very visible hint in Slack (how? “Pinned message”, Slackbot, …?)
    • Manually moderating Slack & moving stuff to forums
    • Automatically moving stuff to forums?

Documentation

  • Quality

    • Maintaining a high quality
    • Review accuracy of the documentation
    • Keeping it easy to understand
  • Completeness

  • Up to date

    • Ensuring that the documentation is kept up to date with major releases
    • Document changes coming with those releases
    • Merge PR’s when they come in for new features
  • Languages

    • Keeping native translations accurate (FR/JP)
    • If necessary add more translations
  • Educational blog content

    • Curating and writing content to be used in the community blog
  • Mautic app (and website/marketing?) internationalization

    • Own Transifex and appropriate workflows
    • Manage multilingual marketing materials (e.g. website, fliers, etc)
    • Work tightly with Community, Product and Marketing teams

Profiles of contributors needed in this team

We need insights from:

  • New users
  • Established users
  • Administrators
  • Developers
  • Theme builders
  • Business owners considering Mautic
  • Business buyers/procurements

We need people with skills as:

  • Trainers
  • Marketers
  • Video producers
  • Content creators
  • Documentation writers
  • Editors
  • Translators