After trying to change e-mail settings (password) I cannot enter the configurations anyore

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1

My Mautic version is: 5
My PHP version is: 8.1.26
My Database type and version is: 10.6.16-MariaDB-cll-lve

My problem is: After trying to change my e-mail settings password - Mautic crashed and now I cant enter the Settings anymore, here is the erros log

These errors are showing in the log:

[2024-01-15 11:29:39] mautic.CRITICAL: Uncaught PHP Exception Doctrine\DBAL\Exception\ConnectionLost: “An exception occurred while executing a query: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away” at /home/u823854693/domains/mautic.pptboss.com.br/public_html/vendor/doctrine/dbal/src/Driver/API/MySQL/ExceptionConverter.php line 104 {“exception”:“[object] (Doctrine\DBAL\Exception\ConnectionLost(code: 2006): An exception occurred while executing a query: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away at /home/u823854693/domains/mautic.pptboss.com.br/public_html/vendor/doctrine/dbal/src/Driver/API/MySQL/ExceptionConverter.php:104, Doctrine\DBAL\Driver\PDO\Exception(code: 2006): SQLSTATE[HY000]: General error: 2006 MySQL server has gone away at /home/u823854693/domains/mautic.pptboss.com.br/public_html/vendor/doctrine/dbal/src/Driver/PDO/Exception.php:28, PDOException(code: HY000): SQLSTATE[HY000]: General error: 2006 MySQL server has gone away at /home/u823854693/domains/mautic.pptboss.com.br/public_html/vendor/doctrine/dbal/src/Driver/PDO/Connection.php:70)”} {“hostname”:“br-asc-web1196.main-hosting.eu”,“pid”:1374810}
[2024-01-15 11:29:39] mautic.CRITICAL: Exception thrown when handling an exception (InvalidArgumentException: The HTTP status code “2006” is not valid. at /home/u823854693/domains/mautic.pptboss.com.br/public_html/vendor/symfony/http-foundation/Response.php line 470) {“exception”:“[object] (InvalidArgumentException(code: 0): The HTTP status code "2006" is not valid. at /home/u823854693/domains/mautic.pptboss.com.br/public_html/vendor/symfony/http-foundation/Response.php:470)”} {“hostname”:“br-asc-web1196.main-hosting.eu”,“pid”:1374810}
[2024-01-15 11:29:39] mautic.CRITICAL: Uncaught PHP Exception InvalidArgumentException: “The HTTP status code “2006” is not valid.” at /home/u823854693/domains/mautic.pptboss.com.br/public_html/vendor/symfony/http-foundation/Response.php line 470 {“exception”:“[object] (InvalidArgumentException(code: 0): The HTTP status code "2006" is not valid. at /home/u823854693/domains/mautic.pptboss.com.br/public_html/vendor/symfony/http-foundation/Response.php:470, Doctrine\DBAL\Exception\ConnectionLost(code: 2006): An exception occurred while executing a query: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away at /home/u823854693/domains/mautic.pptboss.com.br/public_html/vendor/doctrine/dbal/src/Driver/API/MySQL/ExceptionConverter.php:104, Doctrine\DBAL\Driver\PDO\Exception(code: 2006): SQLSTATE[HY000]: General error: 2006 MySQL server has gone away at /home/u823854693/domains/mautic.pptboss.com.br/public_html/vendor/doctrine/dbal/src/Driver/PDO/Exception.php:28, PDOException(code: HY000): SQLSTATE[HY000]: General error: 2006 MySQL server has gone away at /home/u823854693/domains/mautic.pptboss.com.br/public_html/vendor/doctrine/dbal/src/Driver/PDO/Connection.php:70)”} {“hostname”:“br-asc-web1196.main-hosting.eu”,“pid”:1374810}
[2024-01-15 11:29:39] mautic.NOTICE: PHP Notice - Unknown: Retrying PLAIN authentication after [AUTHENTICATIONFAILED] Authentication failed. (errflg=1) - in file Unknown - at line 0 {“hostname”:“br-asc-web1196.main-hosting.eu”,“pid”:1374810}
[2024-01-15 11:29:39] mautic.NOTICE: PHP Notice - Unknown: Retrying PLAIN authentication after [AUTHENTICATIONFAILED] Authentication failed. (errflg=1) - in file Unknown - at line 0 {“hostname”:“br-asc-web1196.main-hosting.eu”,“pid”:1374810}
[2024-01-15 11:29:39] mautic.NOTICE: PHP Notice - Unknown: Can not authenticate to IMAP server: [AUTHENTICATIONFAILED] Authentication failed. (errflg=2) - in file Unknown - at line 0 {“hostname”:“br-asc-web1196.main-hosting.eu”,“pid”:1374810}
[2024-01-15 11:29:39] mautic.NOTICE: PHP Notice - Unknown: Retrying PLAIN authentication after [AUTHENTICATIONFAILED] Authentication failed. (errflg=1) - in file Unknown - at line 0 {“hostname”:“br-asc-web1196.main-hosting.eu”,“pid”:1374810}
[2024-01-15 11:29:39] mautic.NOTICE: PHP Notice - Unknown: Retrying PLAIN authentication after [AUTHENTICATIONFAILED] Authentication failed. (errflg=1) - in file Unknown - at line 0 {“hostname”:“br-asc-web1196.main-hosting.eu”,“pid”:1374810}
[2024-01-15 11:29:39] mautic.NOTICE: PHP Notice - Unknown: Can not authenticate to IMAP server: [AUTHENTICATIONFAILED] Authentication failed. (errflg=2) - in file Unknown - at line 0 {“hostname”:“br-asc-web1196.main-hosting.eu”,“pid”:1374810}
[2024-01-15 11:29:39] mautic.NOTICE: PHP Notice - Unknown: Retrying PLAIN authentication after [AUTHENTICATIONFAILED] Authentication failed. (errflg=1) - in file Unknown - at line 0 {“hostname”:“br-asc-web1196.main-hosting.eu”,“pid”:1374810}
[2024-01-15 11:29:39] mautic.NOTICE: PHP Notice - Unknown: Retrying PLAIN authentication after [AUTHENTICATIONFAILED] Authentication failed. (errflg=1) - in file Unknown - at line 0 {“hostname”:“br-asc-web1196.main-hosting.eu”,“pid”:1374810}
[2024-01-15 11:29:39] mautic.NOTICE: PHP Notice - Unknown: Can not authenticate to IMAP server: [AUTHENTICATIONFAILED] Authentication failed. (errflg=2) - in file Unknown - at line 0 {“hostname”:“br-asc-web1196.main-hosting.eu”,“pid”:1374810}

Steps I have tried to fix the problem: I dont know how to fix it

2

I solved the problem updating the password directly in the PHP file

3

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