Can't acces to my configuration page

Product Support
1

Hello everybody,



I migrate my website later this week with the same domain name. I made the changes for the BDD in local.php.



I can access to Mautic, I can change everything, all works fine except the configuration page. I can’t access to my configuration. When I click on this item in the menu, I wait but nothing appear. I took a look at the logs and this is what happens :



[2016-10-09 10:27:53] mautic.CRITICAL: Uncaught PHP Exception DoctrineDBALExceptionDriverException: “An exception occurred while executing ‘SELECT n0_.id AS id_0, n0_.type AS type_1, n0_.header AS header_2, n0_.message AS message_3, n0_.date_added AS date_added_4, n0_.icon_class AS icon_class_5, n0_.is_read AS is_read_6 FROM notifications n0_ WHERE n0_.user_id = 1 AND n0_.is_read = 0’: MySQL server has gone away” at /mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php line 115 {“exception”:"[object] (Doctrine\DBAL\Exception\DriverException(code: 0): An exception occurred while executing ‘SELECT n0_.id AS id_0, n0_.type AS type_1, n0_.header AS header_2, n0_.message AS message_3, n0_.date_added AS date_added_4, n0_.icon_class AS icon_class_5, n0_.is_read AS is_read_6 FROM notifications n0_ WHERE n0_.user_id = 1 AND n0_.is_read = 0’:nnMySQL server has gone away at /mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php:115, Doctrine\DBAL\Driver\Mysqli\MysqliException(code: 0): MySQL server has gone away at /mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/Mysqli/MysqliStatement.php:94)"} []

[2016-10-09 10:27:53] mautic.CRITICAL: Exception thrown when handling an exception (DoctrineDBALExceptionDriverException: An exception occurred while executing ‘SELECT n0_.id AS id_0, n0_.type AS type_1, n0_.header AS header_2, n0_.message AS message_3, n0_.date_added AS date_added_4, n0_.icon_class AS icon_class_5, n0_.is_read AS is_read_6 FROM notifications n0_ WHERE n0_.user_id = 1 AND n0_.is_read = 0’: MySQL server has gone away at /mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php line 115) {“exception”:"[object] (Doctrine\DBAL\Exception\DriverException(code: 0): An exception occurred while executing ‘SELECT n0_.id AS id_0, n0_.type AS type_1, n0_.header AS header_2, n0_.message AS message_3, n0_.date_added AS date_added_4, n0_.icon_class AS icon_class_5, n0_.is_read AS is_read_6 FROM notifications n0_ WHERE n0_.user_id = 1 AND n0_.is_read = 0’:nnMySQL server has gone away at /mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php:115, Doctrine\DBAL\Driver\Mysqli\MysqliException(code: 0): MySQL server has gone away at /mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/Mysqli/MysqliStatement.php:94)"} []

[2016-10-09 10:27:53] mautic.NOTICE: PHP Notice: Unknown: [CLOSED] IMAP connection broken (server response) (errflg=2) - in file Unknown - at line 0 [] []



Sorry if I made language mistakes, I’m French. Thanks for your help guys !

2

Hello everybody,

I migrate my website later this week with the same domain name. I made the changes for the BDD in local.php.

I can access to Mautic, I can change everything, all works fine except the configuration page. I can’t access to my configuration. When I click on this item in the menu, I wait but nothing appear. I took a look at the logs and this is what happens :

[2016-10-09 10:27:53] mautic.CRITICAL: Uncaught PHP Exception DoctrineDBALExceptionDriverException: “An exception occurred while executing ‘SELECT n0_.id AS id_0, n0_.type AS type_1, n0_.header AS header_2, n0_.message AS message_3, n0_.date_added AS date_added_4, n0_.icon_class AS icon_class_5, n0_.is_read AS is_read_6 FROM notifications n0_ WHERE n0_.user_id = 1 AND n0_.is_read = 0’: MySQL server has gone away” at /mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php line 115 {“exception”:"[object] (Doctrine\DBAL\Exception\DriverException(code: 0): An exception occurred while executing ‘SELECT n0_.id AS id_0, n0_.type AS type_1, n0_.header AS header_2, n0_.message AS message_3, n0_.date_added AS date_added_4, n0_.icon_class AS icon_class_5, n0_.is_read AS is_read_6 FROM notifications n0_ WHERE n0_.user_id = 1 AND n0_.is_read = 0’:nnMySQL server has gone away at /mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php:115, Doctrine\DBAL\Driver\Mysqli\MysqliException(code: 0): MySQL server has gone away at /mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/Mysqli/MysqliStatement.php:94)"} []
[2016-10-09 10:27:53] mautic.CRITICAL: Exception thrown when handling an exception (DoctrineDBALExceptionDriverException: An exception occurred while executing ‘SELECT n0_.id AS id_0, n0_.type AS type_1, n0_.header AS header_2, n0_.message AS message_3, n0_.date_added AS date_added_4, n0_.icon_class AS icon_class_5, n0_.is_read AS is_read_6 FROM notifications n0_ WHERE n0_.user_id = 1 AND n0_.is_read = 0’: MySQL server has gone away at /mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php line 115) {“exception”:"[object] (Doctrine\DBAL\Exception\DriverException(code: 0): An exception occurred while executing ‘SELECT n0_.id AS id_0, n0_.type AS type_1, n0_.header AS header_2, n0_.message AS message_3, n0_.date_added AS date_added_4, n0_.icon_class AS icon_class_5, n0_.is_read AS is_read_6 FROM notifications n0_ WHERE n0_.user_id = 1 AND n0_.is_read = 0’:nnMySQL server has gone away at /mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php:115, Doctrine\DBAL\Driver\Mysqli\MysqliException(code: 0): MySQL server has gone away at /mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/Mysqli/MysqliStatement.php:94)"} []
[2016-10-09 10:27:53] mautic.NOTICE: PHP Notice: Unknown: [CLOSED] IMAP connection broken (server response) (errflg=2) - in file Unknown - at line 0 [] []

Sorry if I made language mistakes, I’m French. Thanks for your help guys !