Can't Access Configurations Page

Product Support
1

Hello,

I cannot access the configurations page. When I try to click the Configurations button on the right side of the nav bar, it continuously loads and then stops. Here’s a preview of what happens:

http://uploads.technograffy.com/sl61

But other than that, I can access any page within my Mautic platform easily. There are no logs found in Mautic and I checked my folders in the file explorer and there are no logs found as well.

Has anyone experienced the same thing? I’d appreciate any help to remedy this situation. Thank you.

David

2

I had the same problem. I fixed it by reinstalling Mautic. Don’t know if there’s a more simple fix.

3

@david what you did changes in your configuration page last. It seems your local.php file couurpted

4

I’ve got this issue. Changed some IMAP settings, Mautic hung (stopped responding) - when I logged back in configuration would no longer load.

Working fine up until that point.

Appreciate any thoughts, or recovery technique without losing data.

5

Log - way beyond my technical level to interpret this…

[2018-08-09 19:40:56] mautic.WARNING: PHP Warning - Error while sending STMT_PREPARE packet. PID=24477 - in file /home/valvedig/go.valve.digital/mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/Mysqli/MysqliStatement.php - at line 99 [] []
[2018-08-09 19:40:56] mautic.CRITICAL: Uncaught PHP Exception Doctrine\DBAL\Exception\DriverException: “An exception occurred while executing ‘SELECT m0_.is_published AS is_published_0, m0_.date_added AS date_added_1, m0_.created_by AS created_by_2, m0_.created_by_user AS created_by_user_3, m0_.date_modified AS date_modified_4, m0_.modified_by AS modified_by_5, m0_.modified_by_user AS modified_by_user_6, m0_.checked_out AS checked_out_7, m0_.checked_out_by AS checked_out_by_8, m0_.checked_out_by_user AS checked_out_by_user_9, m0_.id AS id_10, m0_.name AS name_11, m0_.description AS description_12, m0_.is_admin AS is_admin_13, m0_.readable_permissions AS readable_permissions_14 FROM maual_roles m0_ WHERE m0_.is_published = ? ORDER BY m0_.name ASC’ with params [1]: MySQL server has gone away” at /home/valvedig/go.valve.digital/mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php line 115 {“exception”:"[object] (Doctrine\DBAL\Exception\DriverException(code: 0): An exception occurred while executing ‘SELECT m0_.is_published AS is_published_0, m0_.date_added AS date_added_1, m0_.created_by AS created_by_2, m0_.created_by_user AS created_by_user_3, m0_.date_modified AS date_modified_4, m0_.modified_by AS modified_by_5, m0_.modified_by_user AS modified_by_user_6, m0_.checked_out AS checked_out_7, m0_.checked_out_by AS checked_out_by_8, m0_.checked_out_by_user AS checked_out_by_user_9, m0_.id AS id_10, m0_.name AS name_11, m0_.description AS description_12, m0_.is_admin AS is_admin_13, m0_.readable_permissions AS readable_permissions_14 FROM maual_roles m0_ WHERE m0_.is_published = ? ORDER BY m0_.name ASC’ with params [1]:\n\nMySQL server has gone away at /home/valvedig/go.valve.digital/mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php:115, Doctrine\DBAL\Driver\Mysqli\MysqliException(code: 0): MySQL server has gone away at /home/valvedig/go.valve.digital/mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/Mysqli/MysqliStatement.php:101)"} []
[2018-08-09 19:40:56] mautic.NOTICE: PHP Notice - Unknown: [CLOSED] IMAP connection broken (server response) (errflg=2) - in file Unknown - at line 0 [] []
[2018-08-09 19:40:56] mautic.NOTICE: PHP Notice - Unknown: [CLOSED] IMAP connection broken (server response) (errflg=2) - in file Unknown - at line 0 [] []
[2018-08-09 19:40:56] mautic.NOTICE: PHP Notice - Unknown: [CLOSED] IMAP connection broken (server response) (errflg=2) - in file Unknown - at line 0 [] []
[2018-08-09 19:40:56] mautic.WARNING: PHP Warning - Error while sending STMT_PREPARE packet. PID=27163 - in file /home/valvedig/go.valve.digital/mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/Mysqli/MysqliStatement.php - at line 99 [] []
[2018-08-09 19:40:56] mautic.CRITICAL: Uncaught PHP Exception Doctrine\DBAL\Exception\DriverException: “An exception occurred while executing ‘SELECT m0_.is_published AS is_published_0, m0_.date_added AS date_added_1, m0_.created_by AS created_by_2, m0_.created_by_user AS created_by_user_3, m0_.date_modified AS date_modified_4, m0_.modified_by AS modified_by_5, m0_.modified_by_user AS modified_by_user_6, m0_.checked_out AS checked_out_7, m0_.checked_out_by AS checked_out_by_8, m0_.checked_out_by_user AS checked_out_by_user_9, m0_.id AS id_10, m0_.username AS username_11, m0_.password AS password_12, m0_.first_name AS first_name_13, m0_.last_name AS last_name_14, m0_.email AS email_15, m0_.position AS position_16, m0_.timezone AS timezone_17, m0_.locale AS locale_18, m0_.last_login AS last_login_19, m0_.last_active AS last_active_20, m0_.online_status AS online_status_21, m0_.preferences AS preferences_22, m0_.signature AS signature_23, m1_.is_published AS is_published_24, m1_.date_added AS date_added_25, m1_.created_by AS created_by_26, m1_.created_by_user AS created_by_user_27, m1_.date_modified AS date_modified_28, m1_.modified_by AS modified_by_29, m1_.modified_by_user AS modified_by_user_30, m1_.checked_out AS checked_out_31, m1_.checked_out_by AS checked_out_by_32, m1_.checked_out_by_user AS checked_out_by_user_33, m1_.id AS id_34, m1_.name AS name_35, m1_.description AS description_36, m1_.is_admin AS is_admin_37, m1_.readable_permissions AS readable_permissions_38, m0_.role_id AS role_id_39 FROM maual_users m0_ LEFT JOIN maual_roles m1_ ON m0_.role_id = m1_.id WHERE (m0_.username = ? OR m0_.email = ?) AND m0_.is_published = ?’ with params [“maumau”, “maumau”, 1]: MySQL server has gone away” at /home/valvedig/go.valve.digital/mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php line 115 {“exception”:"[object] (Doctrine\DBAL\Exception\DriverException(code: 0): An exception occurred while executing ‘SELECT m0_.is_published AS is_published_0, m0_.date_added AS date_added_1, m0_.created_by AS created_by_2, m0_.created_by_user AS created_by_user_3, m0_.date_modified AS date_modified_4, m0_.modified_by AS modified_by_5, m0_.modified_by_user AS modified_by_user_6, m0_.checked_out AS checked_out_7, m0_.checked_out_by AS checked_out_by_8, m0_.checked_out_by_user AS checked_out_by_user_9, m0_.id AS id_10, m0_.username AS username_11, m0_.password AS password_12, m0_.first_name AS first_name_13, m0_.last_name AS last_name_14, m0_.email AS email_15, m0_.position AS position_16, m0_.timezone AS timezone_17, m0_.locale AS locale_18, m0_.last_login AS last_login_19, m0_.last_active AS last_active_20, m0_.online_status AS online_status_21, m0_.preferences AS preferences_22, m0_.signature AS signature_23, m1_.is_published AS is_published_24, m1_.date_added AS date_added_25, m1_.created_by AS created_by_26, m1_.created_by_user AS created_by_user_27, m1_.date_modified AS date_modified_28, m1_.modified_by AS modified_by_29, m1_.modified_by_user AS modified_by_user_30, m1_.checked_out AS checked_out_31, m1_.checked_out_by AS checked_out_by_32, m1_.checked_out_by_user AS checked_out_by_user_33, m1_.id AS id_34, m1_.name AS name_35, m1_.description AS description_36, m1_.is_admin AS is_admin_37, m1_.readable_permissions AS readable_permissions_38, m0_.role_id AS role_id_39 FROM maual_users m0_ LEFT JOIN maual_roles m1_ ON m0_.role_id = m1_.id WHERE (m0_.username = ? OR m0_.email = ?) AND m0_.is_published = ?’ with params [“maumau”, “maumau”, 1]:\n\nMySQL server has gone away at /home/valvedig/go.valve.digital/mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php:115, Doctrine\DBAL\Driver\Mysqli\MysqliException(code: 0): MySQL server has gone away at /home/valvedig/go.valve.digital/mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/Mysqli/MysqliStatement.php:101)"} []

6

UPDATE: Seem to have fixed it. Edited local.php to remove the stuff relating to the IMAP account I’d set up. Don’t know much about linux so no idea if this is sufficient, but config page is back.

1 Like