Your software
My Mautic version is: 4.4.10
My PHP version is: 8.0.30
My Database type and version is: 5.7.43
Your problem
My problem is: I can no go to mautic configuration page.
When i go to configuration menu → configuration the mautic configuration page doesnt loads.
All other configuration menu option working fine.
These errors are showing in the log:
2023-10-23 12:52:27] mautic.CRITICAL: Uncaught PHP Exception Doctrine\DBAL\Exception\ConnectionLost: “An exception occurred while executing ‘SELECT p0_.id AS id_0, p0_.name AS name_1, p0_.is_published AS is_published_2, p0_.supported_features AS supported_features_3, p0_.api_keys AS api_keys_4, p0_.feature_settings AS feature_settings_5, p0_.plugin_id AS plugin_id_6 FROM plugin_integration_settings p0_ INNER JOIN plugins p1_ ON p0_.plugin_id = p1_.id’: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away” at /home/aainfoco/public_html/mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php line 115 {“exception”:“[object] (Doctrine\DBAL\Exception\ConnectionLost(code: 0): An exception occurred while executing ‘SELECT p0_.id AS id_0, p0_.name AS name_1, p0_.is_published AS is_published_2, p0_.supported_features AS supported_features_3, p0_.api_keys AS api_keys_4, p0_.feature_settings AS feature_settings_5, p0_.plugin_id AS plugin_id_6 FROM plugin_integration_settings p0_ INNER JOIN plugins p1_ ON p0_.plugin_id = p1_.id’:\n\nSQLSTATE[HY000]: General error: 2006 MySQL server has gone away at /home/aainfoco/public_html/mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php:115, Doctrine\DBAL\Driver\PDO\Exception(code: HY000): SQLSTATE[HY000]: General error: 2006 MySQL server has gone away at /home/aainfoco/public_html/mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDO/Exception.php:18, PDOException(code: HY000): SQLSTATE[HY000]: General error: 2006 MySQL server has gone away at /home/aainfoco/public_html/mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php:141)”} {“hostname”:“server.vipreseller20ssd.com”,“pid”:1363991}
[2023-10-23 12:52:27] mautic.NOTICE: PHP Notice - Unknown: [CLOSED] IMAP connection broken (server response) (errflg=2) - in file Unknown - at line 0 {“hostname”:“server.vipreseller20ssd.com”,“pid”:1363991}
[2023-10-23 12:52:27] mautic.NOTICE: PHP Notice - Unknown: [CLOSED] IMAP connection broken (server response) (errflg=2) - in file Unknown - at line 0 {“hostname”:“server.vipreseller20ssd.com”,“pid”:1363991}
[2023-10-23 12:52:27] mautic.NOTICE: PHP Notice - Unknown: [CLOSED] IMAP connection broken (server response) (errflg=2) - in file Unknown - at line 0 {“hostname”:“server.vipreseller20ssd.com”,“pid”:1363991}
Steps I have tried to fix the problem:
by log, i think the error is on IMAP mail function, i dont know how to change the imap configuration whithout access to this configuration page.