Good day.
We have received several complaints after sending out our email campaign to our subscribers.
We are using Mautic+Amazon SES. We also configured SNS for bounces and complaints.
Unfortunately, when we open a complaint letter we don’t see the address that the letter was sent.
This is what we see:
Version: 1
Arrival-Date: Fri, 31 Mar 2023 14:18:19 +0000
Original-Rcpt-To: e6251332738d2563990a876fdb45d52e@site.com
Original-Mail-From: 0102018738089761-b1fedf32-b119-412e-86fe-31ea80bf1792-000000@amzn.bekhterev.online
Source-Ip: 54.240.4.14
Source: Mail.Ru
Feedback-Type: abuse
User-Agent: ReturnPathFBL/2.0
Reported-Domain: amzn.bekhterev.online
Abuse-Type: complaint
Subscription-Link: Feedback Loop Service
As you can see the recipient’s address (e6251332738d2563990a876fdb45d52e@site.com) can’t be identified.
How can we see what address was the email sent to?
Kind regards,
Alexander