Your software My Mautic version is: 2.16 My PHP version is:7.2 Your problem My problem is: I use Fluent Forms which has integration with Mautic and have the following problem: when Fluent Form is submitted I have new contact created in Mautic, nut this is completely new contact not linked wit…

Was going to ask if this was resolved. Then I thought let me try something first: Run php bin/console mautic:contacts:deduplicate That helped. Leaving it here on an old post in case somebody comes across it.

I have ran into this as well and I can’t figure out why the transition from anonymous to known contact isn’t working properly. I am also interested in whomever can provide insight into this.

Same here. I have tried the following: Open incognito on my website login page and found mautic contact id in the cookie. On mautic New contact has been created with this id and page hit event. Made login in my website and on the dashboard page fired pixel with email value of existing contact. R…

What version of Mautic? I tested a PR that fixed this behaviour only recently.

Actually its 3.0, so maybe its a bug?

Try updating to 3.0.1? Here is the PR I was thinking of, does that sound like the problem? Fix #7559: Merge lead devices when merging leads (3.x rebase of #7561) mautic:staging ← pjeby:issue-7559-3.x opened 04:31PM - 26 M…

My problem is that lead doesnt get merged. I was expecting that sending the email from the pixel will merge the leads. Maybe im doing something wrong here? On the attached doc one of the steps was merging the contact manually. And im expecting this action to take place automatically as i sent from m…

i have updated the mautic last release (3.02) and still same behavior. when i update anonymous contact with existing email no merge action is taking place and i just have additional contact with the same email.

as per @rcheesley request please find steps to reproduce : choose some existing contact from mautic [image] go to anonymous contacts and open one of them. [image] edit the contact [image] paste the chosen email from the first step. u could find the mautic recognize this email. save th…

[image] maxemojo: Run php bin/console mautic:contacts:deduplicate Unfortunately this did nothing for me - 0 changes. But it checked just identified contacts (so the ones with an email-address). But the poster has the issue (just like me) that identified contacts won’t get attached to the ano…

Has anyone been able to figure how to resolve this issue? I’m facing the same issue when I use the API to add a contact to Mautic. It ends up creating a new contact ID instead of using existing anonymous cookie contact ID.

API creates new contact instead of transform anonymous into known -?

Product Support

joeyk May 5, 2024, 4:17pm 13

This is why it happens:

Topic		Replies	Views
How to identify anonymous contact via API Product Support	1	582	April 18, 2024
Page hits before contact form submission Product Support	22	1090	February 12, 2021
Merge anonymous contacts on email link Product Support	1	367	July 7, 2022
Help！Contacts that pass through a form are not merged Mautic 4 Install/Upgrade Support	11	265	March 27, 2024
Merge API Contacts with Anonymous Contact Product Support	5	556	July 13, 2021

API creates new contact instead of transform anonymous into known -?

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