Hello,
how is possibile to track contacts history before they submit a form?
For every contact I see "Contact created " event with the form submitted, but I’m not able to track the history of that contact when he was still anonymous…
thanks
The only way to do this is by matching up the IP from the anonymous contacts search. If the user comes in as a visitor he will be tracked anonymously and only his IP will be logged:
Yes, I know, when a user comes as a visitor his IP is tracked, but how to merge automatically the history of the contact?
I am not sure how to do that through the UI. You may be able to do this via some scripting and mysql
I thought it was the standard behaviour, because in this way I lose all the info about page hits, source of acquisition, etc
Hi! Is this a form filled out on a page or you are posting to a form via API?
thx,
J
Hi,
The form is embedded in the page via javascript
Normally how do you track contact source, if for example the lead cames from advertising, than visits some pages and then submits a form?
Normally it goes like this:
If you have the tracking script in the website, mautic gives you a tracking cookie with the lead id.
Mautic starts recording page hits to this lead id.
If the user submits a contact form, the information will be written to the already known lead id.
So you should see the pagehits the use have done before the form submit.
Hi there,
I have a similar issue - described in this thread:
It seems, that anonymous contacts are not merged under certain circumstances as they supposed to. (logically…)
For example as in the thread described:
- anon user browse the page
- email added by API (at this point it should not be merged)
- new contact created
- welcome email sent out
- email opened, cookie found, contact NOT merged with prev anon contact.
I would love to see if this is expected behaviour.
Joey
Yes I expect this behaviour,
but this not works for me. Every contact starts with Contact created event (form submission). I don’t have any history before that
This sounds like a third party cookie problem. Check if your mautic domain is on the same root domain like the website you embedded the mautic form.
For example:
Mautic Domain under m.domain.de
Your domain with the mautic form: domain.de
Is this the case?
In my case we have the same domain w 2 subdomains:
shop.domain.com
mautic.domain.com
Hi Joey
Sorry missed your question if this is expected behaviour. Normally it should merge the contact but ONLY if the email is opened in the same browser he got the cookie from point 1.
In Point 1. the user should get a cookie with a lead id.
In Point 2 you create another lead id with the email.
In point 3. you send a welcome email (make sure you enabled track_by_tracking_url in the config) which got the lead id encoded in the email links.
If the visitor opens the email link in the same browser he got the cookie from (in point 1) mautic should merge the lead.
Hi, I layed out my issue here.
Person is browing on day 1 creating an anonimous contact. Then on day 5 he buys something, and a tracking pixel is fired up with the email value in it. (We get the email on the thank you page, so we can embed it into the pixel.) At the same time the shopify webhook pushes in the cart contents via API into Mautic using the email as unique identifier. What really happens is, that the tracking pixel is not connecting with the previous unknown visitor, but creating a new contact who already has the email and has never been on the website before.
I think THIS is how it should work:
I would agree with you. This should work.
What happens if you launch the command:
php app/console mautic:contacts:deduplicate
?
One more addition: these contacts have the same mautic device id, but not merged.
What does the dedupe look at?
J
I think the deduplication looks for the fields which are defined as unique values. Mautic default should be the email address.
Just to be sure: you got 2 leads both with the same email address?
No.
I will have an anonymous contact with pre-purchase events, and a known contact with post purchase events and an email, both having the same Mautic Device ID.
Does that change anything?