For me actually I’m on a different domain respect to the website…I will make a test tracking if the mautic cookie is set after the first visit.
And I’m moving mautic on the same subdomain, so I can exclude this
I think mautic will not merge based on the device id.
But I’m a little bit confused:
In your flow chart you said you set the email address via the tracking pixel to contact 1?
Why is one lead anonymous? They should both have an email address?
Hi guys,
I installed Mautic 3 in my same domain and checked track IP in the system configuration.
Now I can track the contact history also before he submits a contact form.
I don’t know if the problem was a different domain or Mautic version ( I still use 2.X in the other domain), but the issue seems resolved