Your software
My Mautic version is: 4.4
My PHP version is: 7.4
My Database type and version is: MySQL
Currently, I’ve authorized mautic with my sandbox instance, and in the features tab it’s mentioned to pull the contacts/push contacts from salesforce CRM. But none of the contacts pulled to mautic instance.
- How can we pull required accounts with contacts from Salesforce?( If that’s not possible, how can you pull everything?)
- How can we set up a two-way sync, so that if someone responds with “Do not Contact” in the email replies or updates a new field change in the CRM, it reflects in Mautic?
- How does the sync cycle happen? Is it every 5 minutes or some other period?
- How can you push activity information, such as after sending an email to a contact, if the contact responds to the email?
If someone already achieved this. Please provide some guidance, it would be really helpfull
Quick update on syncing contacts:
I’ve created a CRON job with sandbox instance like this
/usr/local/bin/php /home/bsadotcom/pulse.blacksmithagency.com/bin/console mautic:integration:fetchleads --integration=Salesforce --e sandbox `
and getting this
**exception: In FileLocator.php line 44:` ` The file "/home/bsadotcom/pulse.blacksmithagency.com/app/config/config_sand `**
**` box.php" does not exist.`**
As per the documentation I’ve created the Cron jobs to import/pull contacts from sfdc.
As per the logs I’m not getting any errors from cron jobs but it’s not pulling any contacts.
Documentation: Cron jobs — Mautic Documentation 0.1 documentation
Logs Info:
Fetching contacts…
0 contacts were updated and 0 contacts were created
Fetching companies
Fetch companies command is starting
0 companies were updated and 0 companies were created
Updating/creating leads from Mautic to Salesforce
Number of contacts pushed: 0 updated, 0 created, 0 had errors and 0 were ignored (likely duplicates or didn’t match field criteria)