Mautic Community Forums

Bounce management + Amazon SES

Considering this tutorial on setting up bounce management https://www.mautic.org/docs/en/emails/bounce_management.html



In “Amazon Webhook” section there are two important details missing:

  1. Where it says “Enter the url to the Amazon webhook on your Mautic installation”, there are no details or guides provided on how to create an Amazon webhook. Thus, one cannot proceed with this guide.
  2. Later on the guide states “Therefore make sure your Mautic installation is allowed to connect to the internet, otherwise the subscription will remain in the pending state and won’t work. Check the logfile for more information.”. How does one check if Mautic is connected to the internet? If you look up the log files, nothing’s there…



    Needs improvement and more details. Especially item #1.

Considering this tutorial on setting up bounce management https://www.mautic.org/docs/en/emails/bounce_management.html

In “Amazon Webhook” section there are two important details missing:

  1. Where it says “Enter the url to the Amazon webhook on your Mautic installation”, there are no details or guides provided on how to create an Amazon webhook. Thus, one cannot proceed with this guide.
  2. Later on the guide states “Therefore make sure your Mautic installation is allowed to connect to the internet, otherwise the subscription will remain in the pending state and won’t work. Check the logfile for more information.”. How does one check if Mautic is connected to the internet? If you look up the log files, nothing’s there…

Needs improvement and more details. Especially item #1.

  1. Take the url you use to access Mautic and replace “/s/dashboard” with “/mailer/amazon/callback”. That’s the endpoint of your Amazon webhook.
  2. You can test it from a shell using “curl http://www.google.com” for example.

Once this is resolved https://www.mautic.org/community/index.php/6096-mailer-amazon-callback/, the documentation might be updated…