Bounces emails don't go to bounce segment but new mail folders created instead

Product Support
1

Your software
My Mautic version is: v4.4.5
My PHP version is: 7.4.33
My Database type and version is: 10.5.15-MariaDB-1:10.5.15+maria~focal-log
OS: Ubuntu 20.04 LTS
Mail service: iRedMail

Your problem
My problem is:

My Mautic is hosted on a normal VPS. Bounce management worked perfectly for the first 205 contacts that bounced. Mautic added them to the bounce segment which has the filter (bounce=yes).

But after that, it stopped working and it started to create a single folder for every bounce email below the main folders (inbox, sent, etc.). I don’t know why this happened. Any new bounce email now doesn’t go to the bounce segment, it goes inside the mailbox a single separate folder as per the screenshot below:
image

I use Roundcube webmail.

Testing IMAP settings was successful on port 993 and SSL. I couldn’t find any helpful info about this problem. Please if you fixed this error, let me know. It’s really very important to avoid sending to bounced emails.

It’s weird that it worked then stopped working. The bounce segment doesn’t get any new email despite there are many new bounces and even they’re not marked as “dont contact”. I even didn’t do any change to my server or Mautic.

I followed the official documentation here exactly 100%: Bounce management | Mautic

Any help would be much appreciated as I couldn’t find any solution or explanation for this problem.

Thank you very much in advance.

2

Ditto, mine does the same thing. HOW DO WE CORRECT THIS!!??

3

My solution was to:

  1. Create in rounducube the folders Unsuscribe and Bounces (inbox of the email > Bounces or Unsuscribe). That can be created in “Roundcube > Settings > Folders > +Create”
  2. Go to CPanel “Email Filters” and create 2 filters, one for bounces and one for unsuscribes
  3. For each one, you will add 2 conditions with “OR”, first condition is subject contains “bounce” and second condition is body contains “bounce”, same for unsuscribe, don’t use “bounceS”, don’t use “unsuscribed”, just incomplete words just in case, for example “bounce” and “unsuscri”
  4. Test that emails with the text bounces or unsuscribed are reaching those folders
  5. Go to Mautic’s settings > Email Settings > Monitored Inbox Settings
  6. Click on “Test connection and fetch folders”
  7. Select the correct folders for unsuscribes and bounces
  8. Save settings

And you are done, no more hidden bounces/unsuscribe email folders and Mautic functionality will work as intended.

What I need to know myself is “how make mautic delete all this bounced/unsuscribed emails after fetching them”.