Hi, we are having issues with our Mautic account not sending campaign emails to all of the contacts within a segment. I am sure everything within the campaign has been set up correctly, and this issue seems to have started after upgrading to 2.14.
For example, I set up a campaign to send emails to a segment of 25 contacts. The campaign will say there were 25 completed actions for sending the email, however, when I go to look at the stats for the email that was sent, only 5 of the 25 contacts were sent the email.
When looking at our email delivery service (we are using Sparkpost), it only shows that the 5 emails even made it into the Sparkpost pipeline.
None of the other emails have bounced or are listed as Do Not Contact/Unsubscribed.
Also, when reviewing the log of each contact, the contact log shows the email in question was sent to the contact via the campaign.
Is anyone else experiencing this issue? Any help would be appreciated.