Contacts Need to Click Verification Link Twice – How to Fix?"

Your software
My Mautic version is: 5.2.5
My PHP version is: 8.2
My Database type and version is: 5.7

Your problem
My problem is:
Hi

I’m experiencing an issue where contacts must click the email verification link twice before being moved from the “Pending” segment to the “Confirmed” segment.

Screenshot Attached:


  • Has anyone encountered this before?
  • Could this be a timing issue with Mautic’s tracking or campaign delays?
  • Are there hidden cache settings I should check?

Thanks in advance for your help!


These errors are showing in the log: none

Steps I have tried to fix the problem: recreate campaigns