My Mautic version is: 2.15.3
My PHP version is: 7.2.22
My problem is: Contacts do not run through campaign again, even after it has been removed from segment and campaign and readded.
The Switch “Allow contacts to restart the campaign” is set to yes.
I have a landingpage on my website, where customers are able to select a date and a a discipline they are interested in.
The form puts the contacts in a segment “email.pend”
When the corresponding campaign based on email.pend is triggered it is determined what discipline has been filled out in the form and the contact is put to the corresponding segment. After that it is removed from the current segment email.pend and removed from the campaign also.
This works fine but:
The contact should be able to go to the landing page again to choose a second that with a different discipline and run through the same campaign again, but put in a different segment for the different discipline chosen.
The problem is: The contact never enters the campaign again when it reenters the email.pend segment after filling the webform.
Can anybody tell me how to get the contact through the campaign again?
Or is this a bug related to version 2.15.3?
These errors are showing in the log: not entries in the log
Steps I have tried to fix the problem: made a fresh install of mautic 2.15.3 to be sure the behavior is not related to an update problem.
Thanks everybody for any help