Cron Jobs 500 Internal Error Server

Product Support
1

Hi,



I’m having problems with the cron jobs configurations and can’t find solutions anywhere. If someone could help, please!



This are my cron jobs:



mautic-screenshot.jpg



But my campaigns are not working. I receive these emails as logs:



For mautic:segments:update:

“Reconstruir contatos para o segmento 1 (Rebuild contacts for segment 1)

Status: 500 Internal Server Error

Content-type: text/html; charset=UTF-8”



For mautic:emails:send:

“Content-type: text/html; charset=UTF-8”



For mautic:email:fetch:

“No mailboxes are configured.

Content-type: text/html; charset=UTF-8”



For mautic:campaigns:rebuild:

“Reconstruindo leads para lista 1 (Rebuilding leads for list 1)

total de 63 lead(s) à serem adicionados em lotes de 300 (Total of 63 leads to be added in batches of 300))

0/63 [>---------------------------] 0%Status: 500 Internal Server Error

Content-type: text/html; charset=UTF-8”



For mautic:campaigns:trigger:

“Status: 500 Internal Server Error

Content-type: text/html; charset=UTF-8”



Also, my “/public_html/mautic/app.log_error” shows it every five minutos:

[11-Jun-2017 23:20:03 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 65536 bytes) in /home/website/public_html/mautic/vendor/doctrine/orm/lib/Doctrine/ORM/UnitOfWork.php on line 480

[11-Jun-2017 23:25:12 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 36864 bytes) in /home/website/public_html/mautic/app/cache/prod/translations/catalogue.pt_BR.be29aec3e037ad56180e85d033e5dfb086e2c796.php on line 2512

[11-Jun-2017 23:30:02 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 32768 bytes) in /home/website/public_html/mautic/app/bundles/PluginBundle/Integration/AbstractIntegration.php on line 1663



Note: The only way that I got to increase my PHP7 memory limit was through .user.ini file (via php.ini doesn’t work), I think due to my resell shared hosting (https://wiki.locaweb.com.br/pt-br/Alterar_diretivas_do_PHP_-_cPanel).



Thanks!

2

Hi,

I’m having problems with the cron jobs configurations and can’t find solutions anywhere. If someone could help, please!

This are my cron jobs:

But my campaigns are not working. I receive these emails as logs:

For mautic:segments:update:
“Reconstruir contatos para o segmento 1 (Rebuild contacts for segment 1)
Status: 500 Internal Server Error
Content-type: text/html; charset=UTF-8”

For mautic:emails:send:
“Content-type: text/html; charset=UTF-8”

For mautic:email:fetch:
“No mailboxes are configured.
Content-type: text/html; charset=UTF-8”

For mautic:campaigns:rebuild:
“Reconstruindo leads para lista 1 (Rebuilding leads for list 1)
total de 63 lead(s) à serem adicionados em lotes de 300 (Total of 63 leads to be added in batches of 300))
0/63 [>---------------------------] 0%Status: 500 Internal Server Error
Content-type: text/html; charset=UTF-8”

For mautic:campaigns:trigger:
“Status: 500 Internal Server Error
Content-type: text/html; charset=UTF-8”

Also, my “/public_html/mautic/app.log_error” shows it every five minutos:
[11-Jun-2017 23:20:03 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 65536 bytes) in /home/website/public_html/mautic/vendor/doctrine/orm/lib/Doctrine/ORM/UnitOfWork.php on line 480
[11-Jun-2017 23:25:12 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 36864 bytes) in /home/website/public_html/mautic/app/cache/prod/translations/catalogue.pt_BR.be29aec3e037ad56180e85d033e5dfb086e2c796.php on line 2512
[11-Jun-2017 23:30:02 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 32768 bytes) in /home/website/public_html/mautic/app/bundles/PluginBundle/Integration/AbstractIntegration.php on line 1663

Note: The only way that I got to increase my PHP7 memory limit was through .user.ini file (via php.ini doesn’t work), I think due to my resell shared hosting (https://wiki.locaweb.com.br/pt-br/Alterar_diretivas_do_PHP_-_cPanel).

Thanks!

3

Did you find a solution? I am having the same issue.

4

Thanks finally sorted this - I updated to PHP 7.1 and asked my host to up the memory limits (despite having done so manually in php.ini myself) all working apart from Hubspot integration not syncing contacts - but I have made another post about that.

5

Thanks finally sorted this - I updated to PHP 7.1 and asked my host to up the memory limits (despite having done so manually in php.ini myself) all working apart from Hubspot integration not syncing contacts - but I have made another post about that.

Great