Email Delivery Issues

Product Support
1

Hi Team,



I have spent 15 hours trying to get Mautic to deliver an email from a campaign with no luck (gone through many forum support posts as well).



Firstly here’s what works:


  • Contact entered into form are coming into contacts fine
  • I can send an email via SES to individual contacts (so SES is working)
  • SES connection tested and working - received “Mautic Testing email”
  • Amazon SES is out of sandbox and account approved.



    I have the following 3 crons set up:

    [path data removed for this post]/app/console mautic:campaigns:trigger

    [path data removed for this post]/app/console mautic:segments:update

    [path data removed for this post]/app/console mautic:campaigns:rebuild



    Ensure php and cron paths are correct (with hosting company). I get emails when the cron runs e.g.:



    Email 1:

    #!/usr/bin/env php

    Rebuilding contacts for segment 1

    0 total contact(s) to be added in batches of 300

    total contact(s) to be removed in batches of 300

    0 contact(s) affected



    and



    Email 2:

    #!/usr/bin/env php

    Script in progress. Use -f or --force to force execution.



    I am stumped and believe it must be one of the following causing an issue:


  1. Campaign set up incorrectly - I have set up a simple campaign. When someone complete a form, send an email immediately.


  2. Something not working with cron?


  3. Something linked to this error log?

    PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 23076864 bytes) in /home/bestsellerxp/buzz/vendor/joomla/http/src/Transport/Curl.php on line 172



    I’d really appreciate help with this - so desperate to use Mautic!



    Thanks,


























2

Thanks @ninjoan. I reduced the cron time to 1 minute to see what it would do, but no luck. I am not seeing any reference to the campaign running on the contact’s file (“event name” etc).

3

Hi Team,

I have spent 15 hours trying to get Mautic to deliver an email from a campaign with no luck (gone through many forum support posts as well).

Firstly here’s what works:

  • Contact entered into form are coming into contacts fine
  • I can send an email via SES to individual contacts (so SES is working)
  • SES connection tested and working - received “Mautic Testing email”
  • Amazon SES is out of sandbox and account approved.

I have the following 3 crons set up:
[path data removed for this post]/app/console mautic:campaigns:trigger
[path data removed for this post]/app/console mautic:segments:update
[path data removed for this post]/app/console mautic:campaigns:rebuild

Ensure php and cron paths are correct (with hosting company). I get emails when the cron runs e.g.:

Email 1:
#!/usr/bin/env php
Rebuilding contacts for segment 1
0 total contact(s) to be added in batches of 300
total contact(s) to be removed in batches of 300
0 contact(s) affected

and

Email 2:
#!/usr/bin/env php
Script in progress. Use -f or --force to force execution.

I am stumped and believe it must be one of the following causing an issue:

  1. Campaign set up incorrectly - I have set up a simple campaign. When someone complete a form, send an email immediately.

  2. Something not working with cron?

  3. Something linked to this error log?
    PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 23076864 bytes) in /home/bestsellerxp/buzz/vendor/joomla/http/src/Transport/Curl.php on line 172

I’d really appreciate help with this - so desperate to use Mautic!

Thanks,

4

[path data removed for this post]/app/console mautic:campaigns:trigger is the one that send the campaigns and what is your cron time?