CSRF Token is invalid

Product Support
1

Hello all. I need a little help. I setup Mautic a few days ago. Having trouble connecting to Amazon SES SMTP servers, so I switched to Elastic Email. Ever since I did that, I’m getting this message:

“The CSRF token is invalid. Please try to resubmit the form.”

I logged out of the account, logged back in, same message.

Anyone have any idea what this means and how to fix it?

2

@ann , check you PHPmyadmin and get the user name chnage the password , and try

3

@bizcrony thanks so much for your help

I went to PHPmyadmin and edited the database that I put mautic in. I searched for users and changed the username and password.

I still can’t get in. I tried clicking on reset password, getting the same CSRF token error message.

Do I have to wait a certain amount of time for the changes to be in effect? Maybe wait an hour or so?

4

@ann how may i help you already did , but this is the way . Make sure delete cache also.

5

@bizcrony Ohhhhhhhh, I forgot to do that. Thank you!

6

do it and try :slight_smile: did you change email id also ?

7

I changed the email, not the email ID. I think I give up! I’m going to delete it and reinstall from scratch.

8

okey Try and update

9

@Ann, changing the password in PhpMyAdmin won’t work, I guess. You will have to encrypt the password. Please take a look here: https://www.mautic.org/topic/reset-admin-password-via-ssh/#post-103024

10

@PeterTL and @bizcrony

Thanks for all your help. I ended up deleting the whole installation and going over to Amazon EC2 and installing it from there. Working fine now AND FASTER!!!

https://aws.amazon.com/marketplace/pp/B015YU4RJA
EC2 charges for Micro instances are free for up to 750 hours a month if you qualify for the AWS Free Tier.

11

@Ann great to know