Mautic Community Forums

Database connection error (code #0) when clicking in a URL inside an email

Hello,

I send an email with an asset located in google drive.

When clicking to download the assets, users get the error Database connection error (code #0) but URL from the asset outside the email does work.

Any idea on how to fix that issue?

Thanks

@Pilar why dont you add that file in your mautic folder?

because it did not work either

what mautic version you have installed?

Where you installed?

Did you check error log ?

v2.12.2

How you check error log?

click on gear , system info/log

I have this error WARNING: IP LOOKUP: …geolite…

any body that can help me with this?

tRY TO REINSTALL AGAIN… WITH ALL RECOMMENDED ENVIRONMENT OF MAUTIC.